Roxane Jensen Email & Phone Number

Victoria, Texas, United States

Answers calls that come into the Operations Service Center, creates service requests for operations events, and coordinates with Service Mangers on technician assignments. Provides level 1 IT support when needed for field applications. Respond to and dispatch calls in a courteous, professional manner. Create service requests and work with managers to assign technicians. Problems / issues are well-defined with guidance available to provide solutions.

Tucson, Arizona, United States

- Verify that the fee collected matches the type of application submitted, note all discrepancies and records the amount and type of fee collected, all according to established procedures- Review and batch applications not received from the lockbox- Verify and cash moneys that are still attached to applications- Verify that fee matches type of application and the dollar value matches the tender selected in TDIS- Cashier all work brought to the office, ensuring that each batch balances before beginning new batch- Assist in creating daily deposit summary and the verification report- Review all batches from mailroom, counter, and Change of Services and Payment (CSOP)- Adherence to all department procedures and internal controls at all times- Required to actively participate with teams for continuous quality improvement- Assist in training contract employees for the essential job functions- Help to constantly improve the training process/procedure- Maintain constant awareness and adherence to all aspects of internal controls

Urbandale, Iowa, United States

- Manage computer dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads at four locations in the US.- Ensure driver compliance with Department of Transportation regulations.- Complete daily reporting of dispatch activity.- Assist in the invoicing process and driver settlements.- Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions

Indianola, Iowa, United States

-Counts registers and closes store at night-Maintains cleanliness in Hy-Vee gas station-Greets and assists customers with products-Manages employees and makes sure work is completed in a timely manner-Maintains positive attitude and creates friendliness and fun through flexibility and teamwork-Performs as a leader and role model and maintains positive employee relations-Worked in both the main store as Assistant Manager and the fuel station as Night Supervisor

West Des Moines, Iowa, United States

-Inbound and outbound call service-Call policyholders and review the surrender requests -Call agents to conserve policies-Educate policyholder on his/her policy-Verify that the policyholder is surrendering policy for good reasons-Assist customers with annuity policies-Review surrender requests and documents-Review large partial withdraws requests

Urbandale, Iowa, United States

Assist customers with insurance questions and bills-Develop proposals for clients and explain policies to potential clients-Review insurance policies with clients-Implement policy changes-Works with underwriters on proposed clients-Maintain the client’s files and annual renewals-Counsels customer with proper insurance coverage for their needs

Urbandale, Iowa, United States

-Receives and processes incoming telephone requests from agents, policy owners, and third parties.-Provides information or explanations of individual policies including beneficiary information, explanation of values, terms and conditions.-Provides brief explanations, and answers questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc-Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.-Processes transactions which includes address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc. -Formulates correspondence with customers through both verbal and written methods. -Takes initiative to be a solution seeker

Urbandale, Iowa, United States

-Receives and processes incoming telephone request from customers, brokers, and salesman-Identifies customer needs-Tracks freight and expedites when needed-Provides assistance with billing and questions -Quotes shipping products and transit times-Schedules freight pickups across the US-Assists account executives with customers or freights