Roxane S. Email & Phone Number

Aberystwyth, Wales, United Kingdom

Worked at 0.8 FTE.Departmental Timetabling liaison between academic and timetabling staff (using APEX and Scientia).Used ASTRA to maintain and update student records.Participated and organised student recruitment events like Open and Visiting Days for the Department.Organised and minuted student-staff-consultative-committees, faculty panels for cases of suspected Unacceptable Academic Practice (UAPs), and Learning & Teaching Committee Meetings. Processed Extension and Special Circumstances forms.

Cambridge, England, United Kingdom

- Supporting the delivery of postgraduate courses online for 800+ students at Falmouth University- Liaising with the Centre Head and Student Experience Manager to monitor operational functionality- Monitoring and implementing changes to Service Hub/ Hubspot as well as creating graphs/ reports on the platform- Raising Purchase Order Numbers in WAP and collecting tutor invoices for processing- Running tutor feedback sessions and raising action points- Liaising with partnership staff to improve processes and procedures- Writing Centre Reports at the conclusion of each Study Block (trimester)- Running or assisting with projects designed to improve the student journey and student experience (e.g. Canvas script functionality)

Cambridge, United Kingdom

- Providing outstanding, engaging student support tailored to individual students to support the delivery of flexible online courses at postgraduate level at Falmouth University- Answering queries, handling student complaints and monitoring student engagement- Signposting students to relevant services at the Partner University, including mental health and disability support- Assisting in the training of new team members- Using Service Hub effectively and making suggestions for improvements (e.g. email templates, workflows, ...)- Onboarding new students and monitoring enrolment onto Canvas

Cambridge, United Kingdom

As the Graduate Library Trainee, my daily tasks mirrors that of a Library Services Assistant: I handle student and staff inquiries on the phone, via chat or email, and face to face in an efficient and friendly manner, ensure that our stock is re-shelved promptly, monitor the tidiness of our facilities and liaise with co-workers in various working groups to make the library the best it can be. Through my working groups, I have improved social media skills, learnt basic graphic design skills (via Powtoon and Venngage), organised a Shadowing Programme for all library staff and gained insight into Staff Learning and Development Procedures. There are two things I appreciate most about my current position: a dedication to staff development by arranging Learning Hours, internal events and advertising external events (ranging from visiting other libraries to conferences); secondly, the inclusive and collaborative approach the whole team has, which allows us to work together efficiently and happily.

Yha Helvellyn, Glenridding

The position as a team member at YHA Helvellyn in Cumbria required multi-tasking, hard work, excellent customer service skills, attention to detail and the ability to learn quickly. I contributed significantly to a customer satisfaction rate of 88% by diligently completing my tasks as receptionist, housekeeper, kitchen assistant and administrator. Everyday chores included the nightly banking, the processing of bookings and customer inquiries (face to face, on the phone or via email), cleaning the facilities to tight deadlines, coordinating tasks with co-workers and supervising volunteers, all of which required prioritizing and time management skills. I was solely responsible for the weekly fire checks and re-ordering of cleaning supplies, which shows that I am a reliable, trustworthy individual who can work on her own initiative.

Master Of Science - Ms, Sustainable Food And Natural Resources

I am doing this part-time MSc to improve my expertise in environmental issues. Modules include: - Sustainability and Adaptation: Concepts.

Msc Environmental Change, Impact And Adaptation, Environmental Science

After pursuing the MSc in Environmental Change, Impact and Adaptation for two months for being an innovative, multi-disciplinary.

Master Of Arts - Ma, Women'S Studies, First Class Honours

Completing the MA Women's Studies at University College Cork in Ireland allowed me to not only expand knowledge about history and English.

Bachelor Of Arts - Ba, English And History, First Class Honours

Activities and Societies: International MentorI participated in a dual BA program between 2009 and 2012. The first half of my studies were.

Bachelor Of Arts - Ba, English And History, First Class Honours (Awarded By University Of Chester)

As part of the dual degree program Intercultural studies, I completed the first section of my BA at the University of Bayreuth. It.