Engage...Enable...Energize...the team at Ion Exhibits to become trusted advisors and drive client satisfaction.

Built a team of 19 individuals which generate over $32M in annual revenue. Simultaneously lead or participate in strategic initiatives across the organization including strategic direction for the mid-tier business unit delivering $160M in annual revenue. • Analyze, design, develop and execute a transformational business growth plan resulting in building a pro-active, highly productive, consultative sales organization; grew business from $3.3M to $32M.• Revolutionize Nielsen’s go-to-market approach through integrated marketing programs; driving revenue growth through tradeshow execution, thought leadership initiatives, direct mail, and e-mail campaigns.• Streamline operations and improved client engagements through a simplified pricing methodology, fundamental contract approach and the implementation of a CRM contact and pipeline management tool.• Trusted financial leader allowed to develop product rate cards, use higher discount authority, manage expenses and accurately forecast a highly speculative revenue goal; achieving aggressive P&L goals. • Oversee the fulfillment of customer commitments including; contract negotiations, executing projects, providing business insights, forecasting and booking revenue; delivering unprecedented revenue growth.

Led a cross-functional six-sigma team responsible for the definition, testing and successful migration of IRI’s core business ($300M) to a new technology platform. • Defined the end-to-end customer facing migration strategy including: software deployment, report migration, end-user training, large-scale database transformation and technical infrastructure setup.• Developed new policies, processes, roles and responsibilities for all functional areas involved in successful transition of the customer’s core deliverable.

Built and led two teams totaling 26 staff: 15 customer service responsible for $7M in revenue and 11 technical experts in product development. Responsible for all aspects of fulfilling customer commitments and the creation of an e-commerce site. • Exceeded sales revenue goal by 35% through the conversion of one-time buyers to annual contracts and securing new clients through business development efforts.• Participated in all phases of product development of an e-commerce order entry site including customer needs assessment, defining business requirements, testing, pricing and positioning; site generated $200K in its first 2 years and saved $500k in operating costs.

Directed a team of 6 individuals in providing support, training and information delivery to Brokers and Sales & Marketing organizations within the CPG industry. • Coordinated with cross-functional specialists on complex, high profile, and large dollar customer projects to ensure successful service delivery.

Oversaw the product management area focused on operational delivery of all new and existing IRI software products. Product Manager for the IRI Publishing cdrom software application. • Developed blueprint for guiding company migration from a mainframe environment to a UNIX platform.• Demonstrated various software capabilities to customers during new business and renewal sales presentations that increased annual sales revenue by $2M.

Led a team of 3 individuals supporting revolutionary data delivery system. Implemented, trained and supported all internal users of the system. Created functional and developmental specifications used to enhance new service. • Saved the company $1M in data processing and storage costs by eliminating redundant delivery costs.• Directed enterprise wide software product launch resulting in a 50% reduction in delivery time and elimination of down time.

Solved technical and analytical problems related to customer’s data delivery. Managed multiple projects across a team of 5 individuals supported customers accounting for $15M in total revenue.