-Been the key operative contact and handler of all packaging material aspects from order assignment to delivery of 23 out of 39 multinational (MU) accounts (while be familiar with the service particularities of all company’s customers and be able to manage them )-Prioritized orders depending on customers’ needs and follow their production process by checking the machine schedule and by keeping daily communication with the production plants-Took care of keeping the minimum agreed stock quantities (SLA agreements) and been focused on absorbing the company’s stock-Provided specific key accounts with manual VMI services-Coordinated and monitored the export procedures of accounts-Coordinated and resolved operational issues for the supply of shipments-Coordinate the monthly artwork and tooling cost procedure of all company’s customers-Been the super user of CDI (Customer Data Integration) system for Greece and updated it on a weekly basis-Contributed to the training of the new customer service representatives-Supervised daily and monthly procedures performed by the customer service representatives as well as coordinated and supported them when necessary-Followed a customer-centric approach in the quality of service level provided-Collaborated cross-functionally (ie. design developers, planning and shipping depts in the production plants, accounting and credit control depts etc.)-Identified opportunities and drove continuous improvement on supply chain service level, while ensuring optimized customer delivery of material On Time and In Full-Been familiar with the service particularities of all company's customers and be able to manage all multinational customers from a service point of view-Focused on achieving Turnover & Customer Volume targets on a monthly basis-Developed customer understanding and relationships trough physical visits to them

-Ensured customer satisfaction within the business center, by providing a great customer experience -Monitored all operational functions of the center, by managing the center team and ensured the center was always up to Regus’ standards-Contributed to the revenue of the center by being actively involved in sales (generating new sales by showcasing the center to potential customers, renewing existing, cross selling or upselling of services) and by managing controllable costs-Run pre-billing checks and handled debt collections

-Been the key operative contact and handler of all Packaging Material (PM) aspects related to order management, design administration, invoicing, claims handling, logistics-Been core member of Key Account Management Teams and Action Plans-Identified opportunities and drove continuous improvement on supply chain service level and customer loyalty, while securing proper supply chain integration & efficiency -Developed customer understanding and relationships trough regular physical visits to them-Developed the Supply Chain PM related part of the account plan in agreement with the KAM and per Supply Chain PM strategy-Participated actively in WCM activities and projects, using WCM methodology (like DMS approach) -Collaborated cross-functionally (ie. Design developers, planning and shipping depts. in converting factories, custom clearance operators etc.) -Developed daily experience of SAP and knowledge of incoterms

-Sold insurance solutions representing major multinational brands to businesses/individuals including insurances from both Life & Health and Property & Casualty lines (specialized in Liability insurances for health professionals)

Τhe business development and relationship management tasks with the addition of:Expanded the customer base through account management-Managed all phases of sale's cycleManaged operational duties-Analyzed business processes for the creation of SOPs-Created scenario planning “what-if” analysis -Identified process, systems, resources, supply response inefficiencies and created improvement plans required to meet the forecasted demand with the right quantity, quality, cost, time etc. -Created projects aimed at improving existing business processes or at creating new process design -Boosted project planning efficiency by collaborating with diverse dpts.-Created guidelines for developing and approving operational changes to meet business requirements

Contributed to business development by identifying new clients and the decision makers withing the pharmaceutical industry, generating new sales opportunities-Set up meetings between C-level executives and mid-managers of the pharma cos. and Aegate's sales team via targeted tel. calls- Attended industry events/conferences and collected feedback and information on market trends, presented them to senior level management with a view to developing new servicesBuilt and maintained beneficial relationships with key pharma cos' executives-Passed leads to the sales team, monitored them and followed up on progress-Attended meetings with clients to build relationships-Informed customers about new products -Alerted the sales team to opportunities for further sales with key clients -Monitored and resolved client complaints-Managed sales department's CRM system (Salesforce) Vocational activity throughout the time:09/2004 – 2014 Instructor & Translator of the Italian language – Greece