Roxann Leeper Email & Phone Number

Ephrata, Pa

As a Restoration Administrator I receive the initial call from a customer in need of our services. I ask them various questions (being sensitive to their situation) so that our crews can provide them with quality service. I then pass that information onto the appropriate team (Water damages and sewer backups would go to the Emergency Response Team Manager and/or Leader; Fire calls, Wind and Storm damage, Vehicle impacts, Vandalism, Break-in, etc. would go to a Project Manager; Mold, Duct Cleaning and Biohazards would go to our CES Department- Compleat Environmental Services). The appropriate team would then follow up by contacting the customer to give them an ETA. Crews are dispatched immediately for any emergency calls. As an Administrator, I also proof the estimate that the Project Manager creates after scoping the job. I then send that estimate to the Insurance Adjuster for approval. After approval, we will draw up a contract for any repair work needed. The scope of work is then passed on to a Construction Coordinator who is in charge of scheduling all work needed. Restoration Administrators are also responsible for documenting all phases of a job; label and attaching pictures to our customer database system, updating notes, updating the customer on the job status, constant communication with the Project Manager, Crews, Construction Coordinator, and Adjuster and/or Agency. I make sure that all departments have the necessary documents needed to perform their job. After the job is complete, I then close the file and send the final billing and all documentation to our accounting department. I will then make a follow up call to the customer to make sure they are satisfied with the services we provided.Restoration Adminstrators also generate various reports to maintain constant knowledge of work flow activites.

As a Network Provisioner we worked closely with the outside plant department (Construction, Cable, Installation and Repair). We followed the customers order from start to finish. We assigned cable pairs, added telephone features to a customers line, qualified lines for DSL service, upgrading DSL speeds, and various other telephone needs. We made sure all orders were completed by the due date. We also worked closely with the repair department to help get any problems solved quickly. We constantly kept up with training as technology changed so frequently. We had extensive involvement with the Sales and Sales Engineering Departments so that we were on top of all new and improved services that were coming our way. I also was the Lead Network Provisioner which meant that I would step up and be in charge when the Supervisor was unavailable.