Roxann Vela Email & Phone Number

San Antonio, Texas Area

Processed delivery and sales orders, researched analyzed orders, answered questions and routed calls to appropriate departments.• Processed rental equipment deliveries and medical supply deliveries, researched accounts and provided accurate information. • Provided information to patients and medical professionals regarding, products and services• Rreceived awards for helping out with administrative tasks, accepting the challenge of helping train a new hire class, assisted with a Hurricane Harvey dialer campaign to help patients impacted, assisted new hires on the floor.

Assisted customers with applying for additional health benefits provided by their insurer, provided customer with accurate information regarding health benefits on their insurance plan.• Assisted customers in applying for gym memberships provided by their insurance, answered questions and provided information regarding additional health benefits, processed credit card payments, provided input to upper management to ensure appropriate changes were made to improve customer satisfaction, accepted the challenge learning about new products and informing customers on how they worked.

San Antonio, Texas Area

Processed orders, updated patient accounts, processed credit card payments, researched accounts and provided information regarding accounts, routed calls to appropriate parties.• Processed specialty medication orders for patients and medical professionals, informed patients of 24 hour on call nurse line, processed credit card payments, researched accounts and resolved issues and complaints, and answered questions.