Roxanna Joerger Email & Phone Number

Tampa, Florida, United States

• Operational Leadership: Oversaw the daily operations of multiple multi-specialty dental practices, ensuring adherence to company procedures and protocols, while providing strategic direction and support to Office Managers.• Financial Performance: Transformed the region from the lowest performing to exceeding plan within one quarter by implementing effective financial strategies and rigorous P&L management.• Staff Management: Recruited, hired, and retained high-performing staff, cultivating a supportive and collaborative environment that emphasizes patient care and satisfaction.• Compliance and Protocol: Ensured compliance with operational procedures and protocols, maintaining high standards of service and regulatory adherence across all offices.• Patient Advocacy: Maintained a strong focus on patient care, consistently enhancing patient satisfaction and loyalty through effective management practices and a patient-first approach.• Team Development: Built trust and respect among the Doctors, Office Managers and staff, leading to improved team morale and operational efficiency.

Sarasota, Florida, United States

• Managed and oversaw the operations of multiple dental offices within the region, ensuring adherence to company policies, procedures, and regulatory requirements.• Developed and implemented effective strategies to drive patient acquisition, retention, and satisfaction, resulting in increased revenue and market share.• Built strong relationships with doctors, office managers, and staff, fostering a collaborative and high-performing team environment.• Achieved an average earnings before interest, taxes, and amortization of 21-23%, exceeding regional targets.• Led and motivated a team of office managers and support staff, providing guidance, coaching, and professional development opportunities to enhance their skills and performance.• Conducted regular performance reviews, set performance goals, and implemented performance improvement plans as necessary to optimize office performance.• Implemented cost-control measures and monitored expenses to achieve financial targets, including conducting profit and loss analysis and taking corrective actions to improve profitability.• Developed positive relationships with external stakeholders, including insurance providers, suppliers, and professional organizations, to facilitate business partnerships and enhance the reputation in the community.

Bradenton, Florida, United States

• Exceeded monthly budget and achieved record-breaking revenue numbers, demonstrating exceptional financial management skills.• Maintained a strong average earnings before interest, taxes, and amortization of 22-26%, driving profitability and ensuring the financial health of the dental office.• Assisted other offices and regions in improving their financing Key Performance Indicators (KPIs), sharing expertise and implementing effective strategies to drive growth and revenue.• Provided exceptional customer care to patients, always exhibiting a sense of urgency and ensuring their satisfaction with the dental services provided.• Coached and developed new hires and associate doctors, fostering their professional growth and contributing to their success within the organization.• Recognized for excellence in training, with Bradenton chosen as a central training location for all positions and locations, including out-of-state hires, showcasing strong leadership and instructional abilities.• Excelled in resolving daily challenges through the implementation of effective systems and innovative solutions, streamlining operations, and improving overall efficiency.

Tampa, Florida, United States

• Led front-of-house shifts daily, ensuring the highest standards of hospitality.• Managed the Guest Service Department directly, overseeing the performance and development of team members, and implementing strategies to optimize guest satisfaction and operational efficiency.• Facilitated innovative training programs to enhance the skills and knowledge of associates, resulting in the achievement of the highest Open Table rating to date and improved guest experiences.

Tampa, Florida, United States

• Organized private dining and events, overseeing all aspects from initial client consultation to event execution, resulting in exceptional client satisfaction and increased revenue generation.• Developed and maintained strong relationships with clients, vendors, and suppliers, negotiating contracts, managing budgets, and ensuring seamless coordination of services to deliver high-quality events. • Implemented effective marketing and promotional strategies to attract new clients and increase private dining and events bookings, resulting in consistent growth of the business and expanded customer base.

Tampa, Florida, United States

• Supervised event arrangements, ensuring seamless coordination of logistics, venue selection, vendor negotiations, and attendee registrations, resulting in successful and well-executed events.• Handled accounting tasks, including processing invoices, tracking expenses, and reconciling financial records. • Ordered office supplies, maintained inventory levels, and negotiated with vendors to secure competitive pricing. • Managed the distribution of correspondence, both electronically and physically, ensuring timely and accurate delivery to relevant stakeholders, maintaining effective communication channels within the office.

Brandon, Florida, United States

• Acted as the primary contact for maintenance, mailing, shopping, supplies, equipment, bills, and errands, effectively managing these tasks to ensure the smooth functioning of the office.• Organized efficient office operations and procedures, optimizing workflow and productivity while maintaining a high level of organization and attention to detail.• Collected payments and verified insurance coverage, accurately managing financial transactions and ensuring compliance with billing and insurance regulations.

Tampa, Florida, United States

• Assisted healthcare professionals in a clinical setting, ensuring the smooth flow of patient care and maintaining accurate medical records.• Performed various clinical tasks, including taking patient vitals, collecting specimens, administering medications, and providing basic patient education, contributing to the delivery of high-quality healthcare services.• Communicated with providers, patients, and their families to ensure clear understanding of patient outcomes.

Certified Medical Assistant

Business Management