Roxanna Ford, Cec Email & Phone Number

Calgary, AB, CA

Calgary, Canada Area

Consistently have Net Promoter Score of 100% for 10+ monthsConsistently exceed expectations with customers through phone call and email interactionsWorking effectively in a fast-paced environmentLead a team of peers to increase engagement and make sure everyone is thriving during the COVID19 pandemicCommunicate with managers for direction and strategy and.

Calgary

I communicate with managers for direction and strategy and lead a team of peers in addressing workflow, engagement, and process revisionsWork collaboratively with different teams to help improve the customers journey through all aspects of the claims experienceFollow different workflows based on specific situations such as WCB, severe injuries, or out of.

Consistently answered calls and conducted information searches to solve problemsAssisted customers reporting new claimsCompleted and document inquiries received from claimants and provided information based on processes and procedures

Calgary, Alberta, Canada

Assist clients looking for work through resume creation or review, job search techniques, networking skills, and interview practiceHelp clients understand their own unique work experience, education, and skillsI dive deep into research for information on market trends, community resources, and anything else for a clients particular needsI use various.

In this position, I was a Jill-of-all-trades. From networking and sales to world-class coaching conversations and customer service, I essentially was all departmentsHad world class coaching conversations with small business owners, or people looking to make the switch to an entrepreneurial role, by helping people clarify goals, overcome obstacles, and set.

Creating a motivating and inspiring atmosphere while providing proper form corrections through modifying or challenging clients in a group fitness environment.Responsible for clients safety by staying certified with First Aid and CPR.Responsible for enrolling clients in memberships and answering membership questions effectively to obtain new.

Calgary, Alberta, Canada

Built a comprehensive system for a raffle which created $20,000+ in revenuePlanned, organized and executed events for participants in corporate CalgaryManaged and repaired relationships with volunteers and vendors that were in jeopardy due to staff turnoverImproved tracking documents and decreased spending on the events I managedRunning events with many.

Calgary, Alberta, Canada

Exceptional scheduling, planning, and operations skillsManaged and maintained complex data resources determining monthly demand, monthly cycles and total car requirements for specific car fleets. Worked with Marketing and Sales on new business opportunities and seasonal businessManaged contracts and lease agreements with internal and external stakeholders.

Built and executed supply and demand models to determine the optimal fleet size for operational efficiencies by determining forecasts provided by Marketing and current car cycle timesWrote business cases for funding to the Executive Committee and Board of DirectorsNegotiated and managed leases, and maintained relationships with stakeholders from leasing.

Calgary, Alberta, Canada

• Managed customer expectations and provided accurate information on shipments including timelines and arrivals. Analyzed Operations information to provide accurate updates.
• Participated in the Problem Resolution Process to escalate and resolve shipments performed outside of standard transit times.
• Supported the roll out of a new customer website by being knowledgeable on the website in order to accurately field customer questions.
• Selected to participate in staff recruitment with the on-campus recruiting program. Helped with the transition of new employees through mentoring and on-the-job training. Obtained internal Behaviour Interview.
• Trained in Behavioural Interviewing and performed interviews and applicant calibrations to ensure the best candidates were hired from a large group of applicants

Managed individuals for timely delivery of meal services while following safety standards of food temperatures and cleaning protocols. Used thorough and quick action unexpected delays to service while ensuring health and safety standards were observedManaged staff, schedules, interviews, hiring and terminations for employees consisting of a wide range of.

Human Resources Management Certificate, Human Resources Management And Services

Graduate Certificate, Executive Coaching (Cec)

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Photographer and Writer/Contributor for the University student newspaper The Gauntlet

Education record