Roxanna Windey Email & Phone Number

Canonsburg, Pa, Us

Pittsburgh, Pennsylvania, Estados Unidos

As a professional interpreter, I help individuals and organizations across various industries, including healthcare, social services, and more, to communicate effectively. I ensure that all parties achieve a clear understanding of each other's needs, facilitating seamless and accurate exchanges. My role bridges language barriers, enhancing communication and collaboration in diverse professional settings.

Panama, Panama

Led a 3-person team in the commercial department and over 120 in the operational department simultaneously , ensuring alignment and collaborative efforts toward achieving common objectives.Collaborated closely with partners to provide top-notch expertise, delivering value to both external and internal clients and enhancing the company brand. Upheld best practices, introduced unique initiatives, and guided clients with innovative, flexible, creative, and strategic solutions for sustained success in target markets.Conducted thorough analysis of company data to gauge the success of past projects, implementing beneficial changes for future initiatives.Key Contributions:-Spearheaded innovative processes to accommodate different client objectives and services, driving a 320% increase in sales over a period of 5 years. -Built and strengthened commercial relationships with existing customers, and cross-sold complementary services, bolstering customer satisfaction, and building engagement and loyalty.-Mobilized interdepartmental internal processes, and supported IT systems improvements, improving competitiveness, increasing productivity and efficiency, accelerating growth, supporting innovation, and reducing costs.-Hosted motivational meetings for commercial and operational departments, boosting morale, confidence, and productivity.

Panama, Panama

In my capacity as an Operations Manager, I administrated over the day-to-day workflow and operations, defining and implementing operational strategies, structures, and processes. I handled budgeting and P&L responsibilities, as well as business and financial performance management, mitigating and providing resolution to efficiency issues. Coordinating with relevant leadership, I monitored and tracked progress toward goals via robust data analytics. Additionally, I maintained constant communications with senior leadership, providing reports and performance updates on organizational finances, operations, and progress toward goals.

Panama, Panama

As a Commercial Accounts Specialist, I effectively managed and developed commercial accounts for a wide range of clients. I was adept at analyzing customer data to identify opportunities to increase market share and revenue. Furthermore, I integrated commercial relationships with new and existing customers and developed cross-sales opportunities, ultimately driving sales revenue, improved customer satisfaction, and increased Customer Lifetime Value (CLV).

Guatemala, Guatemala

Dynamic professional specializing in product development, project management, and production quality control at the Guatemala Agency. Adept at guiding the entire product lifecycle, from overseeing the development of sale samples to conducting meticulous final product quality control for export to leading brands such as Aldo, Tommy Hilfiger, Steve Madden, and more. Proactively engaged in supplier sourcing and maintaining direct communication and effective coordination with factories.

Panama, Panama

Panama, Panama

Professional Certified Coach (Pcc), Life Coaching, Pcc

The PCC distinguishes coaches with the verified skills required for effective coaching practice and substantial experience partnering.

International Affairs, International Affairs, 3.86/4 And Mention Magna Cum Laude

Activities and Societies: Participation au WMUN (World Model UN 2006 - Beijing China) General minor in Sociology

Toefl Diplom, Toefl Diplom

Education record

Trilingual Highschool, Trilingual Highschool, 8 Mention Of Honor