Roxanne Cunningham Email and Phone Number
Roxanne Cunningham work email
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Roxanne Cunningham personal email
Knowledgeable project manager and team leader. Familiar with use and maintenance of dashboard tools to manage workflow ofteam Ability to manage multiple tasks efficiently Excellent verbal and written communication skills.
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Veterans Service RepresentativeU.S. Department Of Veterans Affairs Feb 2022 - PresentUnited States -
Msa SupervisorU.S. Department Of Veterans Affairs Dec 2019 - Mar 2022Sioux Falls, South Dakota Area
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Call Center ManagerMedvantx Jan 2015 - Dec 2019Sioux Falls, South Dakota AreaPartnered successfully with Quality Assurance and Client Management to produce key performance indicators for representatives.Trained, coached and mentored staff to ensure smooth adoption of new program.Managed daily call center operations.Dealt with customer issues in a swift and courteous manner. Ensured that quality standards were adhered to during each call.Monitored staff calls for quality assurance purposes.Approved time off requests and prepared staff scheduled.Worked with Human Resources for development of disciplinary measures.Developed productivity metrics.Provided reporting to company leadership including staffing, average speed of answer (ASA), turnaround time reports for orders by client and numerous other reports.Managed support staff that worked orders or calls with special circumstances.Active member of the Continuous Quality Improvement, Employee of the Month and Employee Activities Committees. -
Call Center SupervisorMedvantx Dec 2004 - Jan 2015Sioux Falls, South Dakota AreaImplemented innovative programs to increase employee loyalty and reduce turnover.Hired and trained 15 members of staff.Trained, coached and mentored staff to ensure smooth adoption of new program.Managed staffing levels to assure that calls were covered for all shifts
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Credit And Research AnalystGateway Nov 1993 - Sep 2004Sioux Falls, South Dakota AreaResearch client returns to ensure proper credit of parts to client accounts.Process and review orders for accuracy and expediting orders when needed.Manage client relations.Control inventory levels utilizing the AS400 and MS Excel and Showcase reports.
Roxanne Cunningham Skills
Roxanne Cunningham Education Details
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Akron High SchoolHigh School
Frequently Asked Questions about Roxanne Cunningham
What company does Roxanne Cunningham work for?
Roxanne Cunningham works for U.s. Department Of Veterans Affairs
What is Roxanne Cunningham's role at the current company?
Roxanne Cunningham's current role is Veterans Service Representative.
What is Roxanne Cunningham's email address?
Roxanne Cunningham's email address is ro****@****ntx.com
What schools did Roxanne Cunningham attend?
Roxanne Cunningham attended Akron High School.
What skills is Roxanne Cunningham known for?
Roxanne Cunningham has skills like Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer Service Management, Conflict Resolution, Call Center Development, Client Relations, Project Management, Training, Performance Metrics, Cross Functional Team Building, Recruiting.
Who are Roxanne Cunningham's colleagues?
Roxanne Cunningham's colleagues are Devincent Samuel, Eli Nieves, Legrant Pamela, Mayra Gaztambide, Mph, Anthony Mcelhaney, Marc Frederick, Scott Charnitsky.
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