Roxanne Ham Email and Phone Number

Assist and support two attorneys in general practice specializing in matrimonial, estate and trusts, estate planning. Responsible for all aspects of bookkeeping and several accounts, including preparing checks, reconciling bank accounts, entering attorney time slips,and billing of clients.Additionally, answering phones, screening potential clients and gather pertinent information.Interacting directly with clients, create and organize client files, prepare correspondence and court documents; e-filing documents

First Legal Support, drafting legal documents, problem resolution, handling escalated client matters, coaching and training new employees, assist team lead with various tasks

Legal Assistant – sales team Manage all aspects of the foreclosure sales for New York Properties • Conventional, FHA, GSE, and Co-Op loan foreclosures• Prepare legal documents including HUD letters, sale requests, bids, terms • Update scheduled sales, sale cancellations, sale results • Review bidding instructions, HAMP, Notice of Sale and miscellaneous documents • Monitor/update client websites/reports with status of case, respond to client request• Monitor Pacer for Bankruptcy filing • Ensure compliance with new and existing client policies• Maintain confidential client/firm information in accordance with government regulations Legal Assistant – assignment team • Review chain of title and resolve problems • Prepare assignments; including corrective and gap• Review executed assignments • Review and request power of attorney documents • Verify proper indexing and filing of legal documents

I oversee a team of 14 people and manage their day to day workload in the mortgage default industry. I have a strong knowledge of call center management, statistical reporting and analysis, team building and coaching to improve performance. I monitor attendance, approve payroll, hold weekly meetings, assist with questions, and handle escalated issues.