Roxanne Hanson Email and Phone Number

In my current role as Senior SAP Business Analyst, I: • Leverage configuration tools (FICO/SD/MM) in SAP to develop reports, cost centers, profit centers, company codes, batch jobs, and manage business processes.• Contributed significantly to the migration from ECC6 to HANA in 2022. Transferred data including open AR/AP and Trial Balances, ensuring all master data was uploaded correctly into the AWS cloud HANA database and configured all current company codes into the new S4 system.• Spearhead and oversaw multiple large projects from conception to completion, ensuring all moving pieces were consistent and that the projects were completed by the promised date.• Facilitate quality assurance and unit testing at the successful completion of development work and prepare documentation for audit requirements.• Record requirements for all integrations for internal and external clients, create JSON and .csv examples and collaborate with developers to guarantee all requirements are met. • Develop demos and display new programs to higher-level executives; Has a keen ability to translate and simplify complex topics for high-level executives and general business audiences.• Provide assistance and support to internal customers with daily issues, create new user access, and manage user roles.• Handle extensive technical documentation and business guides on new processes training.• Provide exceptional technical solutions to internal customers, stakeholders, and auditors for the accounting processes in an Agile work environment.

In my last role as Business Analyst, I:• Prepared multiple business-related documents to create CarsArrive Dashboards for Toyota Repo, IAAI, Carmax, Upstream, BMWFS, TradeRev, and Cars.• Collaborated closely with internal and external clients to determine the best course of action for business needs. Defined the optimum courses of action with developers and notified.• Provided consultations with internal/external clients to identify business needs and the best course of action to provide technological solutions.• Assisted in handling production support issues, primarily focusing on issues occurring between integrations with CarsArrive and Openlane/SAP.• Scoped and prioritized activities based on business and customer impact and provided hands-on leadership, structure, agile methodology, and information necessary to coordinate decision-making and development.• Managed and prioritized multiple simultaneous projects through Waterfall Methodology and worked extensive hours to meet project deadlines.

In my previous role as Senior Program Coordinator, I: • Collaborated with consignors to coordinate and resolve daily issues and assist in effectively managing daily FTP files.• Worked closely and effectively with developers on bugs, played an integral part in completing UAT for major releases, and aided team members in handling their workload.• Developed, implemented, and documented processes while handling daily problems for multiple major accounts such as Chrysler Capital, Volvo, Hyundai, and Kia.• Leveraged knowledge and experience in problem-solving to identify major issues in software systems and work with business analysts and developers to analyze and determine root causes.• Worked nights and weekends to ensure clients' problems were resolved promptly and effectively. Carried out UAT on behalf of the customers for bug fixes and enhancements.• Performed outstandingly as the Cash Applications Coordinator and successfully applied all incoming payments into the accounting application SAP.• Cross-collaborated with other departments to ensure that company standards and expectations were consistently met, including processing collections and making sales calls.• Simultaneously managed multiple deadline tasks, providing on-time delivery of all end-of-month closing procedures, arbitrated vehicles, and provided credit/invoicing to all accounts.• Facilitated and oversaw the training of new hires and provided assistance as a backup for multiple departments while meeting all Service Level Agreements (SLA).• Applied daily entries to voided vehicle sales in the accounting application SAP and developed invoices for various fees while distributing mail.