I handled customer disputes concerning billing inquiries, payment processing, service modifications, disconnection requests, service transfers, technical support, unserviceable addresses, new service requests, scheduling technicians, Xfinity Mobile, Peacock, and general network programming inquiries. Additionally, I meticulously maintained call tracking reports to ensure compliance with monthly QA metrics and attended mandatory meetings.Troubleshot and resolved personal IT issues with company-issued equipment for remote work purposes.• Offered alternative solutions to customers affected by tornadic and hurricane events in the Gulf region.• Retained 75% of customers, considering changing vendors.• Resolved 90% of technical support and billing complaints effectively.• Achieved top-tier commission earnings.

I addressed general inquiries related to the Affordable Care Act and Health Benefits Exchange. I provided customer service support by responding to basic inquiries and offering solutions to frequently asked questions or common problems. I also handled various customer and small business inquiries regarding HBE benefits and services, including available plan options, eligibility criteria, and the enrollment process. Additionally, I was responsible for uploading and verifying necessary documents such as citizenship, lawful presence, ID proofing, income, other insurance, and incarceration status. • Handled customer email requests for information, instructions, and document verification.• Excelled as a top performer in completing ACA applications.• Promoted for overseeing document verification for government subsidy, including emails, proof of residency, and proof of income.

I marketed and distributed credit card processing and ATM equipment to small business banking merchants, facilitating sales, leases, and rentals. I offered a variety of services, including credit and debit issuing, Star pin-debit, point-of-sale terminals, gift cards, Telecheck electronic check acceptance services, Money Network Payroll distribution, e-commerce and online banking solutions, and security services such as Transarmor, WEX fleet services, AMX, and Discover. • Met and surpassed monthly sales target of $19K.• Specialized in terminal reprogramming and provide technical support assistance as needed.