Production / Office Manager & Graphic Designer- Handled all incoming calls, including prospective clients and material phone sales/purchase orders. - E-mailed all received leads immediately and followed up with clients to ensure customer satisfaction.- Responsible for overseeing organization in the office and made sure operations ran smoothly.- Organized and filed office documents, reports, and all company correspondence.- Created and maintained current job lists for all of the year’s accounts and incoming projects, with A/R total and job/client info.- Created vendor, job, and invoice files and kept current and filed away.- Responsible for operation and maintenance of office equipment and inventory of office supplies, including ordering, pick-ups, and invoicing.- Filled out and submitted needed documentation and required forms for new vendor accounts.- Handled all new vendor paperwork, including our signed agreement, W-9, and DWC83, and made sure all work comp paperwork was certified mailed, in a timely fashion.- Assisted Presidents in the completion of documents for professional organizations, affiliates and other miscellaneous projects.- Invoiced completed projects, per vendor specifications for each account.- Assigned job/P.O. Numbers, scheduled services, and ordered appliances upon approval of each project, as needed.- Contacted vendors regarding outstanding balances in an effort to collect receivables.- Ordered city permits and inspections, as needed.- Resolved and handled sub-contractor, staff, vendor, and client issues, as needed, including any warranty claims.- Graphically designed logo, website, and marketing materials, including signs, banners, business cards, and re-designed all office forms.- Set up artwork ready for print for promotional products and attire, ordered, and handled invoicing for all marketing materials.- Reviewed and sent in Sub-Contractor pay, employee pay, and monthly vendor statements to CPA for payroll processing.

Concierge, Retail Customer Services- Managed Flooring and Remodel Showroom- Measured and fully estimated flooring and remodeling projects for single-family homes- Ordered all necessary stocked flooring materials for 5 warehouse locations, as well as, per each job, as needed- Developed and maintained relationships with multiple vendors, in order to negotiate the best possible pricing on flooring/ remodeling materials- Developed and maintained working relationships with a steady supply of installers, and scheduled remodeling jobs appropriately- Assisted customers through their entire job process, from picking out the materials to in-home consultations, to late night phone calls and emails- Coordinator for all home owner occupied repairs, rehabs, and remodels. Responsible for handling all home owner occupied bid requests, assigned project to appropriate estimator, including myself, created all bids and invoices and sent to customer. Followed up with each customer to ensure customer satisfaction from start to completion for each project- Promptly assessed and addressed any warranty claims- Managed and trained any new sales and/or warehouse staff- Developed and implemented new and efficient means to train all in-house technicians to measure a home and build detailed estimates, with a steady gross profit margin of 40%.- Created purchase orders via QuickBooks, as well as, through the digital project system (Corrigo)- Updated each customer bid and project with real time notes regarding any correspondence from the client, or changes in the project, date and time stamped via Corrigo- Sought out new and effective means of marketing and increasing revenue, which included utilizing several lead-generating websites, as well as, attended networking groups and placed well-timed print and mail ads- Designed and ordered all trade show materials and print media, such as brochures, ads, banners, business cards, announcements, promotional products, etc

- Responsible for updating and maintaining 10 property websites, including the re-design of all logos, floor plans, brochures, business cards, bandit signs, banners, etc.- Visited property sites, took pictures for website, edited pictures, and uploaded pictures to 10 property websites.- Designed new Monument signs for properties- Developed and implemented an effective company-wide leasing script, to ensure that each prospective resident is handled properly to bring the most leads and traffic to each property.- Assisted with design and implementation of a full service call center to better assist residents in scheduling maintenance/work orders and leasing- Handled calls as a service call center rep at the initiation of project and trained new customer service reps- Suggested and implemented company-wide random “shops” and file auditing to ensure that the 10 “lease-up “ properties were following procedures and properly screening prospective residents, creating better residents, more renewals and less turn over.- Responsible for reviewing and making the final decision as to the approval /or denial of any new resident application, based on their credit, income, and job and rental history.- Checked and sorted mail and account coded invoices and sent in for payment.- Assisted in posting ads, flyers, and generating leads via online sites up to 3 times daily for 5 properties.- Designed logo, website, and marketing materials for Vima Décor (The Medve Group’s in-house interior design company) including brochures, business cards, trade show materials, banners, labeling, promotional products, etc.The Medve Group, Inc.The Arts Apartments at Broadway Commons September 2004 – October 2008Assistant Property Manager / Leasing Manager