Roxanne Pascoe Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

• Lead, implement and support all divisional L&D framework and curriculums• LSI coaching with performance managers and leaders• Facilitation of internal leadership programmes • Works with the wider HR team and key divisional stakeholders, to identify and deliver specific training solutions to meet learning needs of the firm• Deliver and support key strategic HR initiatives/projects • Manage process improvement and user experience of the internal LMS system• Develop L&D content and maintain all L&D internal media platforms• Collaborate with ASPAC and Global L&D teams on relevant L&D resources and projects• Supports facilitators with 70:20:10 programme design• Continuous improvement to streamline L&D systems and processes• L&D programme evaluation • Peer coaching and feedback• Manages L&D brand and communications• Maintain effective relationships with key L&D stakeholders (internal and external)

Auckland, New Zealand

• Learning programme design, development and delivery• Training and Workshop Facilitation• Instructional design for internal eLearning modules across the business• Proactive marketing and organisation of L&D programmes• Creates proven successful blended eLearning solutions for internal clients• Supports facilitators with 70:20:10 programme design• Designs and develops end-to-end innovative L&D solutions • Collaborates with key stakeholders to define the scope of L&D initiatives within T+T• Ensures devolved L&D processes are supported in the business • Manage budgets and costs associated with L&D programmes• Oversees the quality and integrity of data and content in the LMS • Drives engagement and ensures company-wide use of the LMS• Facilitates and delivers training sessions across business groups • Prepares and organises the dissemination of L&D related communications. • Project Manage all L&D deliverables and tools• Oversees and coordinates the T+T Mentoring Programme

Auckland, New Zealand

• Championing a customer-centric environment that increases customer retention and deepens existing client relationships• Overseeing daily output of the Client Services team of 13 employees• Continuous review, balance, and scale team resources to support the growth of our customer base. • Hold and oversee team meetings • Conduct individual performance reviews of Client Relationship Managers and provide guidance for development and improvement in each team member• Talent Acquisition: Building a competitively superior service team by attracting, developing and retaining top and diverse talent to ensure people with the right skills and motivations are in the team• Conducting regular coaching via one to one call and email monitoring reviews• Developing and implementing learning initiatives to increase business acumen, technical and communication skills among the Client Service team.• Assist with on boarding of new staff, including induction training • Escalation point for resolving client complaints • Liaising and working closely with business areas which impact Client Experience which include: Marketing/Communications, Advice and Distribution.• Partnering with compliance and ensure that changes in the regulatory environment are implemented as necessary into client service practices• Cultivating strong relationships throughout the organisation to foster innovative and actionable thinking to improve client service while breaking down silos between business areas

Greater New York City Area

• Drove effective delivery of learning initiatives and training programs with over 1700 employee participants across internal learning programs.• End-to-end execution of programs including on site project management• Created and implemented project communication plans across business-wide channels• Vendor management • Content creation for social media recruitment through the use of LinkedIn, Facebook, Twitter and YouTube. • Effectively managed and planned L&D budget• Generated and analysed metric evaluations after learning programs for strategic business planning.• Implementation of the Learning Management System (LMS), acted as a system administrator and expert support. Promotion of LMS through internal communications throughout all AXA US locations.• End-to end development, implmentation and delivery of project and learning programs • Communicated with Human Resources Business Partners to establish business area needs and construct learning programs to meet business objectives

Auckland, New Zealand

Auckland, New Zealand