Highly skilled and knowledgeable Senior Customer Service Representative with 25 years experience committed to providing the highest standards to customers, co-workers and management. Great at multi- tasking and responsibilities; adapts easily to change and promotes a positive work environment. Exceptional organizational skills with strengths in analyzing and problem solving. Enjoys sharing knowledge and encouraging development of others. Also knowledgeable in Excel and margin analysis. Customer Service is a self motivating career that I enjoy and will for years to come.