Roxanne Thomas Email & Phone Number

Bracknell

Bracknell

Finchampstead

As a commercial Pricing Analyst my main role is to assist the Lead engineers with Data Detection manipulation and assist with completing small cost claims. The main aim is to assist the team in making savings. Each day I work on Warranty orders and investigate the reasons warranty has been denied and challenge to make savings.

As a Billing Analyst my main role covered several different duties all completed to a highly accurate standard. I carried out a senior role within the team, in being a first point of call and leading the team to achieving KPI’s. My duties also included:• Maintain customer bills/invoices, including manual monthly billing cycles for our biggest customers. • Excel skills – Manual invoices include pivots, formula’s and detailed analysis.• Deal with incoming customer queries promptly, and follow these through to resolution by telephone and email in line with agreed timescales.• Provide exceptional customer service at all times, ensuring customers are regularly updated on query status.• Analysing customers inventory to sure the automated billing platforms are operating accurately and efficiently. • Follow up to ensure the Company’s systems have a complete record of products and services and billing queries. • Working on projects to investigate billing errors and inventory clean ups.

As a Customer Loss Handler with Avis Budget group UK my primary role is to investigate vehicle damage disputes for my assigned accounts .This involves working out costs and ensuring the validity of claims. • Employs effective and efficient systems & processes to extract maximum possible billing within timescales.• Collects controls and amends all relevant information and documentation to maintain a clear audit trail to support claims.• Built and maintained strong relationships with account parties to allow speedy process and positive outcome of claims.• Respond to customer queries to minimise delays to claim resolution and ensure maximum billing.• Creates and delivers timely reports to support the assessment of claims progress so as to support optimal business decision making.• Always looking for new ways of working across the team to maximise billing and resources.• Responsible for driving the billing targets within the team and ensuring they are met or exceeded

Farnborough

• To manage workflow at a pace geared to the departments needs while managing deadlines and productivity targets.• To monitor and review staff performance, conduct and absence.• To identify and action training, coaching and counselling needs for team members.• To control demand and resource to maintain and exceed performance targets.• To predict trends and deal with these effectively, collaborating with other departments. • To manage process compliance utilising audit trail techniques.• Collate and analyse data to drive continuous improvement.• To get to this level I have taken courses and passed exams tailored directly to the high demands of my role. I also ran the customer experience board, with main focus on maintaining exceptional service levels based directly on customer feedback.