• Handle 80+ inbound calls, in a call center environment• Respond to telephone inquiries from both Molina Members and Providers and provide accurate, efficient, and courteous service. • Respond to incoming calls from members and providers excluding provider claims calls. • Achieve individual performance goals as it relates to call center objectives • Engage and collaborate with other departments as applicable • Ability to maintain attendance to support required quality and quantity of work • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

Handled 100+ inbound calls and 50+ outbound calls providing quality customer service• Assisted AAA members with their emergency roadside services request• Transferred members to appropriate departments• Verified that all members calling had valid memberships• Answered all questions in regards to emergency roadside and ensured that every member had a positive experience while requesting roadside service

Handled 80+ inbound calls and 40+ outbound calls providing quality customer service• Scheduled, cancelled and confirmed appointments with patients• Responsible for faxing, copying, and verifying patients insurance (MediCal)• Helped train new agents and answered any patient questions• Ensured patients had positive experience while scheduling their appointment• Verified if patients qualified for any of the state funded programs• Answered questions and provided superb customer service to all patients

• Attracts potential customers by answering product and service questions; suggesting information about other products and services• Ensured customers had positive experiences in customer service and walked customer through final transaction• Answered questions and provided superb customer service to all customers

• Handled all credit applications, opened and closed checking and savings accounts• Faxed, copied, scanned, disbursed morning paperwork• Helped all morning teller duties and handled customer issues• Ensured customers had positive experiences in customer service and walked customer through final transaction• Answered questions and provided superb customer service to all customers

· Assisted customers throughout checkout process· Answered final customer questions to provide excellence service.· Created uplifting experiences for the people through their coffee experience· Anticipated customer and store needs by constantly evaluating environment and customers for cues.· Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.

Assisted customers with coffee requests· Assisted coworkers in coffee drink preparations.· They create uplifting experiences for the people through their coffee experience· Anticipate customer and store needs by constantly evaluating environment and customers for cues.· Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.· Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.