Roxanne Wallis Email and Phone Number

● Supervised a staff of eight (8): Data Analyst, QA Specialist, Contracts & Policy Specialist, and Administrative Staff who were focused on compliance/QA-related functions to support the overall compliance and QA structure/efforts.● Monitored operations and external/internal audits to ensure compliance with federal, state and accreditation regulations.● Designed and implemented auditing tools that specifically targeted areas of improvement and chronic gaps; created corrective actions that improved functions overall.● Assessed clinical and administrative policies to establish all were accurate, current, and in alignment with regulatory, licensing, certification, and accreditation standards. Oversaw communicating of quality assurance/risk management policies and practices including but not limited to training of staff; medication management, storage and administration; medical records; staff responding to client complaints; HIPAA; addressing sentinel events; and staff response to legal subpoenas or external agencies such as the State of MT.● Worked with legal counsel to review and process subpoena requests for the releases of client’s Medical Records and/or Practitioners to testify at court. ● Responsible for identifying and measuring adverse events and/or the potential for an adverse event, designing and implementing a plan to avoid risk(s) and/or minimize damage and loss.● Cross-collaborated with Clinical Leadership teams to develop additional processes that met ongoing changes in clinical practice. ● Shouldered the full spectrum of responsibilities for the Privacy Officer to meet federal regulations. ● Served as Chair for the Quality and Performance Improvement and Risk Management Committees. ● Launched a new EMR System, sourced credentials and led ongoing operations throughout tenure. Headed key research into cost estimates, implementation plans, and existing schedules to formulate roadmaps that supported compliance across all programs.

● Led diverse Human Resource programs and functions, including benefits, performance management, and leave of absence, for 200+ professional, maintaining ongoing knowledge to effectively serve as a liaison to employees.● Performed all aspects related to payroll for the organization. Continued to supervise the payroll process even as the Quality Assurance & Risk Management Director. ● Developed and coordinated hiring and training programs, facilitated team communications, and led workforce planning, talent management and employee retention.● Key communications interface for all employees for support across group health plans, voluntary benefits, and 403 (B) plans. Liaised with benefits broker and carriers to resolve benefit matters.● Introduced streamlined processes within the HRIS system including, talent profiles, employee documents, recruitment, and onboarding that maximized effectiveness. ● Provided leadership in the areas of procedural development, benefits administration, training and development, compensation design, and succession planning.● Served as a consultant for difficult situations; provided best practices to workplace disputes, coach and drive positive organizational change, and maintain high ethical standards and confidentiality. ● Orchestrated and served as the in-house point of contact for all Family Medical Leave, Worker’s Compensation Claims, and Unemployment Claims. ● Implemented an LMS System (Relias), sourced credentials and led ongoing management, including but not limited to; updating course properties, creating course training content, enrolling and managing users, and running reports for leadership.