Rox Burkey, Mba, Ccxp Email & Phone Number

Dallas, TX, US

San Jose, CA, US

As a Zoom Contact Center Specialist, Rox supports Zoom Account Executives with delivering an integrated customer and workforce experience with the foundation of Zoom’s cloud network and video architecture. Rox participates in client meetings for discovery/needs assessment of the business objectives near term and long term, delivers demonstrations of Zoom.

Stevenage, GB

Supported the US Customer Experience Awards 2022 as a Chair Judge

Houston, Texas, US

The C.T. Bauer College of Business at the University of Houston ​Customer Experience Certificate ProgramExcellent customer experience creates brand loyalty, affinity, and drives revenue. The CX Certificate Program offered through the C. T. Bauer College of Business at the University of Houston may be one of the most important investments your company can.

I and my co-author, Charles Breakfield, write Techno-Thriller stories which include intrigue, romance, travel, technology, and imagination. Relevant technology applied to stories containing a rich character universe. Technology is the focus and the world is the playground and work area for both the heroes and the villains. You may love some of the.

Bloomington, Minnesota, US

• Working with a diversified team in the Southern Region of the United States, I help customers determine the best customer-centric solutions to design a path toward achieving. Working with all levels within my.
• Customer Experience and Workforce Assessment
• Alignment of Business Goals with Technology Investments
• Navigating Change Management for Processes and Technology
• Design Evolution for Multi-Vendor Infrastructure
• Leadership and People Empowerment

San Jose, CA, US

• I joined this team to help create customer-centric focused solutions to optimize technology investments, as well as align processes and strategy to achieve bottom line results for enterprises. Connecting organizational.
• Customer Loyalty Realization
• Design Evolution With Multi-vendor Infrastructure
• Social Media Strategy and Integration
• Process Evaluation, Analysis, and Design Leveraging Omni-Channel Integration
• Optimization of business architecture aligned to business goals with technology investments

Houston, Texas, US

Help provide optimized customer experience solutions. Leading contact center solutions the way a customer needs it to meet their business requirements.

Morristown, New Jersey, US

I was brought on to develop integrated bundling across the Avaya portfolio for contact center solutions applied to holistic customer business problems as well as relate gaps to R&D. Additionally I was to enable sales teams (internal and partner) to easily articulate complex solution business value. -Provided consolidated solution sales plays focusing on.

Morristown, New Jersey, US

I was brought on to drive contact center solution revenues through the Service Provider and Systems Integrator partners. Additionally I was to increase partner mindshare as well as provide consistent knowledge transfer and support certification requirements.  -Provided multiple CC focused workshops with additional accreditations for the CC portfolio.

Morristown, New Jersey, US

I was brought on to support sales to customers based in Avaya’s Mid Atlantic region. The needs included cross-portfolio sales, team collaboration, consulting with customers to plan short and long term strategies, respond to RFPs and delivery executive meetings on proposed solutions, and help optimize use of team resources. -Closed multiple customer.

Morristown, New Jersey, US

I was added to create contact center focused lab solutions for proof of concept requests, customer demos, partner demos, and business communications enabled solutions. -Mentored 40+ team members in the US and CALA on use of complex demos for customers -Provided design architectures to meet 5 customers’ business objectives for complex CC solutions.

CA

I was added to focus on expansion of Nortel contact center solutions for large switch platforms of enterprise and government customers across the United States. The primary goals included maintaining customer mindshare through driving upgrades and making recommendations for complex application additions to R&D teams  -Sales solutions for CS2100, SL-100.

CA

I was added to increase customer acceptance of server based contact center solutions, remove problems/barriers, and drive customer satisfaction. Additionally, driving requirements for changes through to the R&D team, review documentation as a SME, and improve customer satisfaction through application expansion. -Solutions design for multiple customers.

CA

I was added to provide project delivery of complex contact center and CTI solutions for enterprise customers within the US. It included consulting, project management, solution creation, and integration enablement.  -Oversaw project delivery, as well as created and reviewed associated documentation for multiple customers including one notable service.

Mba, Information Systems

Education record