Roxanne Chang Email & Phone Number

United States

• Facilitate practice sessions and network gatherings for language workers virtually and in-person including managing event budget and logistics, creating related communications materials, preparing facilitation agenda, co-creating curriculums• Conduct national outreach to all language workers, community organizations and governmental partners through regional contacts and Language Justice Network survey participants. • Recruit and engage Language Justice Network members through one-on-ons and mass communications• Collect quantitative and qualitative data to produce reporting that captures insights on language worker engagement, facilitation effectiveness, and experiences from network members.

34-41 137Th Street, Flushing, Ny 11354

[Visitor Experience & Interpretation]• Provided on-demand guided tours in Mandarin, Cantonese and English to visitors• Accurately and effectively tracked museum attendance and visitors’ demographic data using the digital sign-up sheet and/or other streamlined channels• Refined tour script and interpretive materials to reflect up-to-date archival research findings, museum interpretation best practices, and meeting the needs of audience with different abilities• Trained additional museum docent, supervise interns and volunteers [Collections Management & Exhibit Development]• Catalogued and organized the Museum's in-House Collections • Compiled facility report for the Museum's loan with Queens Public Library (QPL) Archives• Set-up and managed data logging for the conditions of collections items in the Museum• Developed the Museum's Collection Management Policy and Disaster Plan • Coordinated between QPL Archival staff, conservators, exhibit designers on exhibit loan materials• Assist Conservators in compiling object conditions reports• Participated in preliminary planning of collection rotations• Supported exhibit production and advise in meetings with consulting conservators, exhibition designers and the Executive Director to various areas including conservation, photography, public information, matting and framing, construction, lighting, etc.[Programs & Outreach]• Cultivated new connections & partnerships with cultural institutions, community organizations, and community members• Planned, carried out, and evaluated programming for general adult audience, in connection to Lewis Latimer’s legacy• Represented LLHM at community outreach events to promote LLHM’s mission and programs • Managed and updated LLHM’s community contact sheet to maintain a comprehensive record oforganizational relationships[Education]• Assisted on teaching the Museum's field trips and monthly STEAM workshops with the Education manager and teaching artists

Flushing, New York, United States

• Provided on-demand guided tours in Cantonese, Mandarin and English to visitors• Led the Core Gallery Tour for some K-12 school groups• Led outreach initiatives to engage the community in Flushing and other museum outreach efforts• Coordinated K-12 educational programs which include: Virtual STEAM Workshops, K-12 Field Trips,School Residencies, and others• Organized marketing schedule and create materials on the Museum's social media and newsletter• Facilitated museum programming by hosting the Museum’s educational and cultural events. • Assisted the Executive Director and the rest of the team with educational and cultural events and other aspects of museum operation as needed, including but not limited to marketing, audience engagement, and research

New York City Metropolitan Area

• Conducted weekly outreach to support the development of Chinese street vendor membership base, with a particular focus on Cantonese and Mandarin-speaking vendors in Flushing, Queens• Identified promising members to develop their interest and leadership in SVP through one-on-ones,phonebanking, leadership trainings, and creating guides• Hosted regular membership and committee meetings on skill shares, political education, connection to campaign work• Facilitated logistical planning on direct action and other strategies of organizing with street vendors

New York, United States

New York, New York, United States

• Conducted outreach at various vaccination sites across different boroughs to assist community members in scheduling vaccine appointments• Interpreted for community members at vaccination sites and answering any questions they have about the process

• Created and executed the COVID-19 vaccine appointment program with a hotline in English and Chinese that assisted over 300 people get their vaccine appointments• Compiled a community resource guide for the campaign as mailing material and reference for campaign volunteers• Recruited and coordinated volunteers to assist with campaign activities such as collecting ballot petition signatures, making calls to campaign supporters, etc.• Educated and outreached to community members in Queens on ranked choice voting and all matters relating to COVID-19 vaccine eligibility and appointment process

Greater New York City Area

• Organized tenants through conducting building and neighborhood outreach to address housing-related issues, including repairs, tenant harassment and discrimination, etc.• Developed tenants' leadership through conducting political education workshops, assisting tenants in forming tenant associations, mobilizing tenants to share their story and participate in public hearings and actions • Assisted tenants with housing-related issues and concerns, including filing complaints and applications to government agencies, interpreting for their exchanges with their landlord or management company, referring tenants to legal service organizations and other resources as needed• Connected and represented AAFE with other housing organizations, coalitions, and associated ethnic media to support tenant participation in housing justice campaigns

55 Hester Street

• Managed a caseload of 100 Chinese tenants in Queensbridge Houses regarding any NYCHA-related issues, such as housing repairs, building transfers, online annual income recertification, etc. • Engaged Chinese tenants in Queensbridge Houses on different campaigns, such as language access, rezoning in Long Island City, and environmental health, e.g. lead and mold in their homes• Facilitated and provided Cantonese and Mandarin interpretation for each meeting• Designed and translated all outreach materials and meeting materials • Outreached to Chinese tenants in Queensbridge Houses through flyering, door-knocking and phone-banking • Built organizational capacity through providing outreach training to volunteers and supervising interns on particular organizational campaign efforts • Led the lobbying efforts for the Language Access Bill Campaign by creating tracking sheet for relationship building with associated elected officials at City Council, and creating endorsement materials for the Language Access Bill• Represented CAAAV at various community coalitions, such as the No Cuts Coalition, Justice for All Coalition, etc. to advance campaign and community objectives

1200 Harrison Street, Oakland Ca

• Trained through a series of workshops on topics of Asian American activism, systems of oppression, etc. • Planned and executed a new member orientation, targeting Chinese immigrant youth in Oakland• Assisted with the APEN Academy and documentation of APEN events• Worked with APEN members who are Chinese immigrant elders to conduct orientation outreach and collaborate on presenting for the orientation• Testified and accompanied APEN members to testify for hearings on rent regulation in Oakland City Hall• Translated outreach materials and other relevant materials

Burlington, Vermont Area

• Coordinated students and assisted them in completing projects, such as preparing educational and outreach materials, and activities for the community event – Day in the Dirt• Facilitated communication between faculty member, students and community partner (Vermont Community Garden Network), and provided additional support to faculty member and students based on class needs • Compiled report and presentation on the Service-Learning class to the UVM CUPS office staff

Burlington, Vermont Area

• Organized weekly activities for international students to help them improve their English oral skills • Worked with US and international students to facilitate weekly sessions on various topics, such as food, cultural origins, etc. • Created events to promote relationship building between students participants and volunteers

Living And Learning Center B161

• Greeted customers of the office, by phone, in person and through electronic media• Assessed the needs of student clients and resolved problems while maintaining professional customer service at the reception desk• Operated on a personal computer, various office software applications such as Microsoft word to prepare mail templates• Used other office equipment such as printers, copy machines and fax machines to assist students and staff• Provided job training for other new student employees at the office• Performed research and data gathering on the Office’s study abroad program (iAbroad)

1854 Amsterdam Ave (At 152Nd St), New York, New York 10031

• Created outreach materials, such as FAQ sheets, fact sheets and any other outreach materials used in the WE ACT Healthy Homes Campaign• Researched on health disparities between the Northern Manhattan community to the rest of New York City• Joined the annual WE ACT Lobby Day with WE ACT members and staff at Albany, NY• Attended local meetings and community membership training

Wwf-Hk, Kwai Hing Office

• Conducted Research on Corporate Environmental Reporting Practices in Hong Kong, with reference to current Environmental, Social and Governance Guidelines by the Hong Kong Exchange• Presented on research findings to supervising department at WWF • Compiled annual Low-Carbon Office Programme and Low-Carbon Manufacturing Programme Mailing Materials to WWF clients in Mainland China

University Of Vermont

• Coordinated with other Executive Board members to create the board's meeting agendas• Outreached and recruited for new students to join the club's membership• Coordinated and managed the annual Lunar New Year Celebration, and other cultural events through the school year• Facilitated discussions on Asian/Pacific Islander issues and cultures

150 Dorset Street - Suite 340 South Burlington, Vermont 05403

• Presented menus to patrons and answer questions about menu items, making recommendations upon request• Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee• Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff• Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required• Checked with customers to ensure that they are enjoying their meals and take action to correct any problems• Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom

The Bittersweet

• Greeted clients of the office in-person and by phone, assisted them with any inquiries they had related to the Environmental Studies Program• Scheduled appointments for the Environmental Studies Program faculty and staff• Compiled appropriate materials for each student appointment with faculty• Used other office equipment such as printers, copy machines and fax machines to assist students and staff• Ensured that program materials and forms, such as major plans, advisor forms, etc. are well-stocked• Managed students’ files, such as label-making, updating students'​ records and organized office’s file cabinet

Harris-Millis

• Promoted composting and recycling to students in the Harris Millis Complex through residential hall meetings and outreach• Collaborated with other Eco-Reps to promote and engage students in environmentally friendly practices on campus• Organized and conducted sustainable behavioral projects in campus dormitories• Facilitated communication and cooperation between the Office of Sustainability, UVM Physical Plant staff members and students

Flushing, Ny

• Assisted insurance clients who are mostly elderly and Asian to the address of the new office• Facilitated communication and cooperation between working staff and construction workers renovating the old office

Hong Kong

• Trained on knowledge of iPhone 4 and public presentation skills• Advertised iPhone4 and 3 HK’s contract plans on street promotional events and phone calls• Greeted clients and assisted them with their orders• Completed iPhone4 contracts for iPhone4 direct sales staff

Bachelor Of Arts (B.A.), Environmental Studies

Activities and Societies: Asian American Student Union

High School Diploma, Chinese Culture, Use Of English, Liberal Studies, Business Studies And Literature In English

Activities and Societies: Editor for School Magazine 2010-2011

Education record