Roxanne Gallo Email & Phone Number

Denver, Colorado, United States

-Participate in the development, review and training of standard operating procedures and maintain a thorough understanding and working knowledge of all relevant event and facilities SOPs-Act as incident commander for emergency situations until the appropriate first responder takes control of situation-Play an active role in the development and implementation of training (ex. Emergency procedures, crowd management, accessibility, etc.) for current and new supervisors and ushers-Develop and maintain strong working relationships with key stakeholder groups -Assist with theatre event management, as the onsite liaison between venue, clients and vendors-Thinks independently and critically. Makes competent and timely decisions in the best interest of all concerned while addressing Arts Complex policies and procedures-Be knowledgeable of and enforce safety and security policies as outlined in standard operating procedures and as directed by the Patron Services Manager-Ensure event readiness of Arts Complex-Plans, assigns, trains, and directs the work of the Ushers and Floor Supervisors-Assists with patron issue resolution and identifies areas of improvement or exceptional quality of work in Ushers and Floor Supervisors-Develops and publishes pre/post event documents and reports-Ensures adherence with event requests and application of venue practices and policies in coordination with the Patron Services Manager-Creates formal training content and facilitates new employee training-Coordinates pre-shift meeting with lower level Floor Supervisors and Ushers before an event-Completes employee/patron incidents reports and communicates these issues to Patron Service Manager-Develops or modifies work plans, methods and procedures; determines work priorities and develops work schedules to provide adequate staff coverage. -Provides work instruction and assists employees with difficult and/or unusual assignments.

Work with NIVA/NIVF's Executive Director and other key staff, members, and/or partners to assist in daily operations as well as coordinating executive communication and the organizations needs. Provide the Executive Director with assistance; allowing them to perform at maximum capacity as they manage relationships and programming on behalf of NIVA's membership. Report directly to the Executive Director or other senior staff as designated. Specific Responsibilities ● Work with the Executive Director to prepare for board and executive meetings, including the delivery of timely reports as needed ● Keep board meeting agendas up to date and insure cross communication between NIVA, NIVF, boards, and committees ● Handle board, committee, and executive meeting scheduling ● Accumulate and maintain filing of all required board and committee minutes ● Manage incoming emails including info@nivassoc.org and info@nivf.org. As the first point of contact handling general inbound communications for NIVA and NIVF, assess what information needs to be shared and with whom, and delegate as appropriate. ● Work with the Executive Director and other senior staff to prepare and facilitate NIVA member programming including one-off events, conference speakers, and other speaking or in-person opportunities. ● Manage programming scheduling and communication with speakers, internal NIVA/NIVF calendars, staff, and partners ● Support initiatives and other events that help maximize engagement with members as requested ● Insure that future programming as well as executive and board meetings are planned in advance and adequately communicated ● Assist the Executive Director in being able to best represent the organization and its membership ● Administrative duties, such as: preparing documents, scheduling appointments, facilitating meetings, and supporting other NIVA/NIVF endeavors and staff. ● Perform such other services, duties and tasks as may be requested by the Executive Director.

- Work alongside Executive Director and regional chapter leaders to grow and diversify membership base, utilizing several streams of organizations including Shuttered Venue Operators Grant (SVOG) recipients, dropped members from previous period, and NIVA ‘22 conference attendees, among many others- Maintain and manage Growthzone database, in conjunction with effectively handling inbound member communications through Hubspot. Assists Association board members and finance director in the membership application process by updating a collaborative spreadsheet and summarizing applications on a rolling basis.- Create, compile information for, and send weekly membership newsletter, which includes SVOG updates, upcoming events, partnership and discount opportunities, news stories, and more

Tampa/St. Petersburg, Florida Area

Maintain and develop relationships with past, present and future booking agents, managers and artists in the performing arts field. Negotiate and execute contracts, payments, dates, etc. Specializing in booking and developing youth and community engagement programming.

Tampa/St. Petersburg, Florida Area

Create and implement marketing and promotional campaigns for assigned events, Identify and/or develop appropriate audiences and advertising avenues available to gain maximum return for the marketing and promotion of each assigned event; marketing the negotiation and execution of media buying, promotions, special offers, community alliances, obtaining media sponsors, maintain the marketing budgets of assigned events in a fiscally responsible manner, etc.

Tampa/St. Petersburg, Florida Area

-Opening & Closing procedures (lights on/off, counting sales and comparing to drawer, signage, key holder and alarm privileges) -Greeting customers, answering questions, offering assistance, suggesting items, lending opinions, providing information, answering the phone, ringing up purchases-Facilitate after-hours shows

Tampa/St. Petersburg, Florida Area

-Manage the organization, promotion and execution of concerts and events at several well established Tampa Bay venues, including New World Brewery, Crowbar, The Bends, The Hub, Microgroove, The Bricks and Cafe Hey.-Seek out and book local/regional bands whose music fits the interest of the Tampa Bay demographic-Work with agents of nationally touring acts to organize a bill based around their band’s sound-Interface and communicate regularly with band members, tour managers and venue to arrange performance dates and carryout all necessary arrangements-Oversee management of entire show, including hiring personnel (sound, door person, graphic designers, etc.)-Track and manage event budget to ensure proper allocation of expenses-Collaborate with other local promoters on curating concerts-Booked and managed over 50 shows, including stage management for large music festivals, such as Et Cultura-Promote events through social media, poster distribution, street marketing, handing out fliers, and word of mouth-Monitor and authorize entrance of visitors, handling of money, checking IDs, welcoming people to the space and telling them about the music and venue

Tampa/St. Petersburg, Florida Area

-Greet guests warmly and welcome to the space, present positive first impression-Inquire whether they will be playing shuffleboard or just enjoying the bar/restaurant, direct accordingly-If playing or placing a reservation, ring up and enter into system, monitor wait & game time-Set game up on the courts with all necessary materials and explain rules to guests-On League Nights set all of the courts up with team names based on home and away, call beginning and end time, record scores-Check on guests throughout duration of court time and take food and drink orders, maintain tidiness of courts and restaurant area throughout shift

Tampa/St. Petersburg, Florida Area

-Receive & record inventory and enter into Shopkeep BackOffice system - Communicate shop needs to operating manager and owner-Set up, run, and promote events to drive up foot traffic-Maintain professional & technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks-Maintain the look and feel of the store-Make schedule based on employees availability-Identify current and future customer requirements by establishing rapport with potential and actual customers

Multiple

-Help prepare and package items to be shipped to fans-Watch children during rehearsals-Go on tour for 3 weeks with family unit & other members of team from Midwest, down to Texas, and ending in California.-Take care of 4yr old and 1yr old while the band performed at venues, assist in caring for children during travel time between hotels/cities-Assist in children's daily needs, from wake up to bed time and everything in between. Meals, bathroom/diapers, dressing, bath time, play time, take to parks in different cities, etc.-Get along and work together with everyone on the team from the tour manager, to the driver, merch person and the whole band.

Tampa/St. Petersburg, Florida Area

-Greet Guests warmly and take them to their tables-Multi task depending on needs of the restaurant (take and confirm reservations, manage food tickets, run food, etc.)