- Thoroughly reviewed reports and detailed data to track revenue, analyze trends and find areas to improve efficiency, profits, and facilitate return business opportunities- Managed operations including rate and contract negotiations, invoice collections, delegation of daily duties and tasks to the team and increase overall efficiency- Provide support for local offices by maintaining accurate data, detailed records, and files used to track revenue and program compliance- Cultivated and maintain long term relationships to ensure customer consistency and maximize profit - clients ask for me by name- Liaison between local offices and accounts to ensure accuracy of client request, program compliance and improve overall experience- Resolved inquiries and complaints from internal departments and external consumers- Organized, communicated and managed logistics for large volumes of rentals with time-sensitive deadlines for all accounts- Supervised and trained Account Managers to promote successful strategies and advance employee development- Developed and compiled training manual for new employees and resource guide for current employees- Implemented new security feature for accounts and administered training services for accounts- Identified payment delays and work directly with the account to improve payment processes- Conducted extensive business development functions including a high volume of cold calling to generate qualified leads and expand sales pipeline- Provided administrative support for local sales executives including document preparation, up to date reporting, in-depth knowledge of vehicle availability, marketing presentations, and meeting coordination- Created programs through car share, fleet, and rental to suit account’s specific needs- Have familiarity with fleet in order to arrange special requests of vehicle to celebrity clientele and ensure availability