Roxanne Mckinnon Email & Phone Number

Kirkland, Wa, Us

The Cloud, Us

The Cloud, Us

San Jose, Ca, Us

Run Professional Services Delivery across EMEA for Adobe Customer Solutions. Lines of business include Technology (Campaign, Experience Manager, Data Insights/Personalisation/Activation), Strategy, Platform & Architecture, Education and Performance. ~200 person team, responsible for driving ~$75M in annual revenue.

San Jose, Ca, Us

Lead 110 person Professional Services Organization comprised of Digital Experience Solutions for Northern Europe, and EMEA wide Digital Learning Services and Practices, driving ~$40M in annual revenue.

San Jose, Ca, Us

Lead all aspects of learning services delivery for Adobe EMEA.

San Jose, Ca, Us

Promoted with responsibility for the strategy and direction of Americas Consulting Multi-Solution Architecture Delivery team at Adobe. Defined vision and strategy for launching this newly established team at Adobe. Define ongoing strategies for revenue growth, scalability and improving overall partnerships with customers to drive business impact via the Adobe platform. • Promoted to lead an elite team of 22, including solution architects, project leaders, consultants and two managers who focus on aligning the full breadth of Adobe Solutions to drive successful business outcomes and ROI for customers. • Developed business case for selling services to integrate disparate Adobe technologies to enable customer user cases and drive maximum customer ROI.• Scaled, trained and launched team with more advanced skill sets that now drives $7M in revenue and is targeted to scale to $14M.• Accountable for KPIs of the organization including revenue, billable customer utilization and custumer health and success. • Utilize broad expertise to evolve the vision and strategy of the business to meet changing market and client needs and scale the team• Acquire quantitative and qualitative data from clients to drive continuous improvement in methodology and processes.• Partner with customer executives like CEOs, VP of Sales, and VP of Customer Success and Adobe team members such as Directors of Consulting, Sales Account Executives and VPs, to drive customer success.• Providing clients with knowledge of business strategies and best practices for digital marketing to ensure maximum value and ROI from Adobe Solutions.• Partner with customers and Adobe consultants to maintain customer expectations for project scope, timeline, deployment progress, and create strategies for risk mitigation/contingency planning across consulting portfolio. • Collaborate with sales for discovery, scoping, planning and development.• Manage 3rd party software vendors and systems integrators

San Jose, Ca, Us

Responsible for leading a team of delivery consultants and for ensuring quality services delivery in Adobe Web Experience Management Consulting engagements. Drove continuous professional services process improvement and efficiency and establish high standards for engagement quality and delivery. • Recruited, trained and managed a team of 15 delivery consultants driving $4M in revenue.• Ensured quality services delivery in Adobe Experience Manager (AEM) through team of Delivery Consultants, Technical Architects, QA, Product Owners and Project Managers. • Established high standards for engagement quality and delivery, increasing customer satisfaction and increasing revenue. • Recruited and developed team of best in class consultants and consistently achieved 100% utilization goals against plan. • Provided support and guidance to consultants on technical, delivery and operational issues.• Developed and maintained trusting relationships with key client stakeholders to ensure client satisfaction and success. • Managed project escalations, reported client engagement status and other relevant business metrics to senior management on a regular basis.• Contribute to the development of strategic goals and planning of the Consulting organization.• Developed and implemented new client start-up services for Adobe Scene7 customers to ensure successful launch and adoption of product.• Created Scene7 consulting delivery methodology including documentation and workflow steps for implementing common solutions which promoted standardization and high quality deliverables.

San Jose, Ca, Us

Recruited to develop and execute development, QA and UAT plans across multiple projects and revised as appropriate to meet changing needs and requirements. Served as the single point of contact on all project status items for clients and internal stakeholders. Managed multiple teams located locally and offshore within budget and project schedule.• Recruited, trained and managed a team of 15 delivery consultants driving $4M in revenue.• Ensured quality services delivery in Adobe Experience Manager (AEM) through team of Delivery Consultants, Technical Architects, QA, Product Owners and Project Managers. • Established high standards for engagement quality and delivery, increasing customer satisfaction and increasing revenue. • Recruited and developed team of best in class consultants and consistently achieved 100% utilization goals against plan. • Provided support and guidance to consultants on technical, delivery and operational issues.• Developed and maintained trusting relationships with key client stakeholders to ensure client satisfaction and success. • Managed project escalations, reported client engagement status and other relevant business metrics to senior management on a regular basis.

• Effectively translated business requirements into design and configuration of software solutions for launch of client’s web-based services. • Developed and maintained implementation project plan, monitored and reported to founders on status of project efforts. • Performed risk assessment and mitigation.• Managed and responded to ongoing support queries from customer base.

Patni Computer Systems was a global provider of IT services and business solutions.• Responsible for day-to-day management of client engagement and growth services, plus solution implementations for the Enterprise Software Solutions (ESS) practice.• Developed and delivered on-time, on-budget enterprise system solution for tax restructuring project on JD Edwards EnterpriseOne software, which exceeded business requirements and significantly increased client’s profitability.Responsible for day to day management of client engagement services and solution implementations for the Enterprise Software Solutions (ESS) practice.

Developed a consolidated, program wide project plan at the key milestone level. Managed execution large program including 15 development, testing, and launch tracks involved in Gap Inc. Direct's Business Process Reengineering (e-commerce and back end redesign) project consisting of approximately 300 people.

Kansas City, Missouri, Us

Responsible for the ongoing implementation and maintenance of Enterprise Systems (finance, supply chain, order management, human resources) within the IT organization.

Responsible for providing professional services related to JD Edwards ERP Software to various clients throughout the United Kingdom. Services provided include software implementation, business analysis and re-engineering, system support, professional training, project management, and help desk management.

West Chicago, Il, Us

Provided second level ERP system support for 200 users. Coordinated and conducted training courses for business users. Mentored a group of 6 system analysts. Developed their skills through designing and conducting internal training sessions. Participated in JD Edwards upgrade from version A7.2 to A7.3. Organized and maintained implementation timelines, provided overall vision and detailed assistance with set up and configuration of system, facilitated interview workshops with participating business areas, led testing sessions, managed modifications made to base system- including design and testing, created and conducted training sessions, assisted with conversion processes.

London, Gb

Responsible for software implementation, support, and training. Project manager for two implementations including finance and distribution modules. Gathered business requirements through interview workshops, analyzed business process and developed overall systems design. Configured software, led testing sessions, organized conversion effort from legacy system, and worked with business leaders from various functional areas to ensure an on time implementation. Provided post-implementation support for 3 clients. Conducted several training courses in JD Edward’s facilities throughout US.