Roxanne Ozuna Email & Phone Number

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

• Receive and inspect incoming shipments for accuracy, quantity, and quality. • Verify that products match purchase orders and packing lists. • Identify and report any discrepancies or damages promptly. • Conduct final quality checks on outgoing orders to ensure accuracy and product integrity. • Assist in maintaining accurate inventory levels by identifying discrepancies and resolving them promptly.

Charlotte, North Carolina, United States

-Ensure excellent customer service through proactively visiting registers and providing direction/support to Cashiers and Courtesy Clerks.-Assist in the hiring and training of new Cashiers and taking necessary steps for disciplinary actions.-Inspire and educate customers on the Sprout brands and products.-Determine customer needs and assist in finding appropriate Sprouts products.

Vista, California, United States

•Supported the preparation and compilation of regulatory information requested during audits/ inspections along with internal, external and supplier audits.•Responsible for governance of the change management process to ensure accuracy, efficiency, and compliance.• Reviewed, assessed and QA ownership for proposed validated system changes via CAPA, Change Control and Work Orders to identify requirements necessary to maintain validated status. Assists with complaint management activities including complaint investigation and closures.•Conducts Quality System training for employees.•Writes, reviews, analyzes and revises written relevant Standard Operating Procedures (SOPs) and submits procedural changes as needed to meet requirements.•Performs document reviews and makes determinations as to whether work performed meets current procedures and regulatory expectations.

San Diego

• Answers product inquiries and complaints received via telephone lines, emails and websites. • Handles global product complaints; receipt, investigation, returns, replacements, and documentation.• Escalates potentially reportable events to Regulatory within reporting time constraints.

San Diego, California

• Conducted investigations, including follow-ups and closing of product complaints.• Determined applicability to Medical Device Reporting (MDR) and Vigilance reporting requirements.• Filed Medical Device Reports with the FDA and assisted Manager in maintaining the documentation system.• Facilitated corrective and preventive action activities associated with complaint reports.

San Diego, California

• Evaluated incoming complaint information and maintains the record in the electronic database. • Responsible for collecting data and performing statistical analyses to investigate trends.• Reviewed complaint communications and assessed for regulatory compliance reportability and to Government Agencies.• Prepared reports and spreadsheets, ensuing timely transmission to appropriate authorities. • Maintained detailed and accurate electronic files in various tracking programs and project folders.

Greater San Diego Area

• Responsible for requesting all project files and coordinating with three project managers. • Coordinated with sub-contractors, architects and developers to ensure project files are accurate.• Scheduled and maintained adequate timelines for projects. • Coordinated with sub-contractors, vendors and engineers to ensure project files are accurate. • Prepared documents and design submittals for client review. • Maintained accurate tracking records of job schedules by updating spreadsheets daily.

San Diego,Ca

• Provided technical support over the phone, and via email with technical and lay audiences. • Identify and document appropriate complaint categories to assure trend accuracy within the complaint database.• Assisted with follow up, including evaluation testing, investigation and ticket/case closeout. • Escalated customer cases to appropriate personnel when necessary. • Complied with all company policies, procedures and all regulatory requirements.

Northridge,Ca

• Provided product technical support to customers via phone and email on all company products.• Documented product defects and worked with internal departments to escalate or resolve issues.• Performed follow-up activities to obtain additional information. Used and maintained databases, provided analysis and trending data on all complaints.• Mentored and trained new team members ensuring all were trained in product knowledge and capable of performing assigned duties.• Complied with all elements of the quality system, regulatory requirements, and HIPPA standards.

Valencia,Ca

• Converted incoming customer calls into booked service calls and forwarded to available service technicians.• Identified and prioritized services for customers with the skills of the respective technician, as well as relay accurate information to technicians and communicated the time of service to the customer. • Prioritized all booked service calls while managing the whereabouts of all field technicians. • Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Stevenson Ranch, Ca

·Maintained relationships and correspondence with property management companies & real estate contracts.·Coordinated team member calendars and meeting arrangements ·Answered telephone calls, took messages, responded to questions, and directed callers to appropriate parties, as necessary.

Sociology

Pharmacy Technician Certification, Pharmacy Technician/Assistant, A