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@dcmservices.com
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Roxanne R Pearson is listed as Sr. Client Audit Team Lead based in Minneapolis, Minnesota, United States. AeroLeads shows a work email signal at dcmservices.com and a matched LinkedIn profile for Roxanne R Pearson.
Roxanne R Pearson previously worked as Sr. Client Audit Lead at Dcm Services and Client Liaison at Dcm Services.
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AeroLeads found 1 current-domain work email signal for Roxanne R Pearson. Compare company email patterns before reaching out.
A team player with project management, client contact, technical, supervisory and management experience in the Accounts Receivable/Collection industry.I understand the importance of a positive customer experience and protecting the brand.
Listed skills include Call Centers, Project Management, Customer Service, Credit, and 19 others.
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DCM Services May 2015 to October 2020Sr. Client Audit Lead Recruited by the ISO and Director of Enterprise Risk Management to assist in the creation of the Client Audit Department. The central point of contract for all incoming client audits for Financial Services, Telecommunications and Medical clients. Currently averaging over 300 requests per.
I am the central point of contact for the clients, internal personnel and departments including Business Development, Operations, I.T, Sales and various other departments as needed.Responsible for the day to day communications, deliverables and coordination of audits.
St Paul, MN
Provided superior customer service to internal and external customersProvided backup to National Account Managers. Including client conference calls, client contact and problem resolution. Assisted National Account Managers with client audits, special projects, operation manuals.Solid understanding of the FDCPA, State Laws, GLBA and HIPPA.
Vadnais Heights, MN
Coordinated New Client setups, reviewing contracts, statements of work, programming requirements and validating data. Provided upper management updates on progress and current status of client projects. Responsible for User security, work flows, reporting and enhancements to the FACS Collection System.
Minneapolis, MN
Managed both 1st party and 3rd party collection teams. Coordinated Inbound Call Center project.Created Part Time Collector training program.Responsible for the automated Dialer System: training, campaigns, schedules, results, upgrades and working with the I.S. Department in regards to hardware and dialer files.
Bloomingtion, MN
Supervised a direct report group of 17 FTE. Responsible for accumulating, forecasting and reporting on statistical achievements regarding delinquency and non payment trendsResponsible for the Digital Dialer including: training, campaigns, schedules, results, upgrades and working with the I.S. Department in regards to hardware and dialer files.
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Roxanne R Pearson is listed as Sr. Client Audit Team Lead.
AeroLeads has found 1 work email signal at @dcmservices.com for Roxanne R Pearson.
Roxanne R Pearson is based in Minneapolis, Minnesota, United States.
Roxanne R Pearson has worked for Dcm Services, I.C. System, I.C System, A.M. Miller And Associates, and At&T Wireless Services.
You can use AeroLeads to view verified contact signals for Roxanne R Pearson, including work email, phone, and LinkedIn data when available.
Roxanne R Pearson is listed with skills including Call Centers, Project Management, Customer Service, Credit, Creative Problem Solving, Troubleshooting, Microsoft Office, and Facs System Expert.
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