Roxanne Wells Email & Phone Number

Seattle, Washington, United States

Coordinate inspections for new construction nationwide for multiple clients. Develop and build team. Monitor and review inspection reports for discrepancies.

Seattle, Washington, United States

Work with customers to book home inspections. Communicate with inspectors to collect pricing and availability for scheduling. Resolve issues for customers, partner agents, and inspectors in real time.

Answer incoming calls, complete intakes for new losses. Collaborate with clients, customers, vendors, and subcontractors. Complete and monitor compliance tasks in operating systems. Coordinate project schedules, resources, equipment, and labor. Ensure client's needs are met from start to completion of their job. Assist project managers. Recruit and build subcontractor pool.

I monitored the route and status of field units to coordinate and prioritize their schedule in the LA, San Francisco, Portland, and Seattle markets. I addressed problems and requests by transmitting information or providing solutions. I ordered, allocated, and verified inventory to ensure quality and timely service calls.

Greater Seattle Area

Provided customer service by creating and maintaining lasting relationships with customers. Met and exceeded weekly sales goals. Processed shipment weekly and restocked merchandise as needed. Executed weekly ad sets and floor moves. Promoted to lead cashier in April 2018.

Greater Seattle Area

As a manager, I supervised staff focused on providing work-life services to U.S military members and their families as part of their Employee Assistance Program (EAP). Responsible for employee recruitment, retention, and onboarding process. Facilitated weekly interdepartmental leadership meetings, developing and executing agendas tailored to evolving business needs. Coordinated multi-office activities. Conducted, verified, and tracked all employee audit and production scores to ensure service level standards were met.As a work-life consultant, I provided support for U.S. Active Duty, National Guard, and Reserve service members and their families internationally as part of their military Employee Assistance Program. Conducted research online and contact providers for a variety of resources, including housing, financial assistance, and medical services, in order to provide support and work-life services to service members and their families via telephone and live chat. Assessed participants’ needs through targeted questioning. Drafted letters and referrals for participants as needed. Achieve and maintained quality assurance expectations through monthly audits. Perform monthly call and case audits for each team member and create monthly training plans for improvement. Monitor staffing in real-time for call availability and assign cases to team members.

Otsuki Town Hall

I ran an English-language play and study period for ages six to twelve at the local elementary school. I planned activities including games, songs, dances, and often utilize materials including English versions of movies, television programs, comics, and songs that the children are familiar with.

Kansas City, Missouri Area

Provided excellent customer service while creating a strong, reliable team. Managed up to twenty employees, including recruitment, training, and disciplinary action. Executed floor moves per company direction. Reduced the store’s shrink by 0.9%, securing the lowest in the district as well as below the company’s goal. Raised store’s profits from -20% to 10% within first year of promotion.

Overland Park, Kansas

Overland Park, Kansas

Provided customer service to in store and online customers. Photographed merchandise for company POS system, website, and brochures. Assisted in buying and allocating merchandise. Managed staff of up to twenty-five employees, including recruitment, training, and disciplinary actions. Traveled between local stores, providing managerial support during staffing emergencies.

Bachelor Of Liberal Arts, Sociology And Anthropology

Activities and Societies: German Conversation Group

Associate’S Degree, Liberal Arts