Roxanne Crone Email & Phone Number

Cleveland, Ohio, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

Mclean, VA, US

• Develop and executed the implementation of structured improvement processes to ensure strategic, operational and tactical improvements are realized throughout the organization by following rigorous and thoughtful.
• Provide oversight to promote development and implementation of a consistent Risk Management Framework that supports the achievement of the businesses overall objectives, ensuring Enterprise Risk Policies are adhered.
• Lead the implementation and development of the Risk Infrastructure system PRIME into multiple business entities, including the integration into the granular process management activities to reduce overall risk.
• Re-imagine Recruiting. Redefined the recruiting process that was simpler for the recruiter, candidate & hiring manager without sacrificing quality. Reduced the Open to Start from 156 days to 26 days, and the Open to.
• Community Council Lead 2014 – 2016: Created a culture that embraced community first through leadership commitment and then down to the associates. In two years participation was up from 15 % to over 90% and total hours.

Mclean, VA, US

• Designed and implemented the operational risk framework into the current Vendor Management framework across Home Loans to ensure compliance with the OCC guidelines and internally policies. This was achieved through.
• Managed a team of 15 associates who oversaw 161+ vendor relationships (operations, tech, marketing, professional services, etc.) that resulted in 60% of the Business’s Operational Costs.
• Established a more robust negotiations approach of contracts to ensure the best cost & performance standards for the firm / customers was achieved. The new approached saved over $15MM+ in operational costs over 2.
• Lead the BCM program & team in the development, implementation and management of key BCM program areas including business risk and impact analysis, development of recovery solutions, business recovery plans and.
• Maintained the alternative Workplace / Workforce recovery strategies, documentation, and capabilities which ensured alignment to the business, vendor, and enterprise needs. The process effectively articulated risk.
• Organized the annual Charity Golfing event where we raised funds for Girls inc. that covered their annual operating costs of $250K. I also facilitated the partnership with Dr. Pepper / Kaboom which was able to qualify.

Mclean, VA, US

• Developing and managing the operational risk framework across Commercial Bank (Treasury Management, Middle Markets, Corporate Real Estate, Specialty Finance, Capital Markets, Commercial Operations). This includes.
• Establishing the infrastructure (e.g. Policy, Standards, Procedures, Methods) for: RCSA Performance; Policy & Procedures; Reputation Risk Governance; Loss Data Procedures. Ensuring consistency in application across the.

Mclean, VA, US

• Key Support Areas: Wire (International & Domestic), Card Payments (Retail & Commercial), ACH (Retail & Commercial), Lockbox (Including Health Care Lockbox), Currency & Collateral Vault, ARP, Account Analysis.
• Key contributor in leading, developing & deploying of the new Commercial Operations (Treasury & Payment) Operational Risk Framework. Included: RCSA, Identifying KRI's; centralized Issue & Event management process; Risk.
• Facilitated & led the first RCSA process within Capital One. Included developing a tool to complete a bottom’s up risk analysis approach that lead to key identification of risk gaps. Remediation plans were executed &.
• Led a team of Risk Associates responsible for establishing & deploying risk programs to proactively identify, assess, mitigate, monitor, & control operational risks. Team completed 43 functional (process level) risk.
• Facilitated partnership with the Compliance teams to ensure regulatory requirements were documented, embedded in the process and systems, & effective as applicable.
• Led, coordinated & trained both the risk associates & the business associates to promote risk management awareness & compliance culture.

Charlotte, NC, US

• Managed the E2E processes for Joint Ventures & Non-Equity Strategic Business Alliance Division. Including leading a team of global associates that manage over 1500+ external alliances partnerships impacting 21% of the.
• Managed the E2E Operational Risk & Credit Risk (identification, assessment, mitigation, Risk Governance and Monitoring)
• Led a team of experienced Risk Associates responsible for establishing / deploying risk programs to proactively identify, assess and mitigate operational risks of all types &developed mitigation plans & business controls
• Partnered with Audit Teams to ensure the appropriate risk-reward balances were within the business unit and proper business control monitoring was in place.
• Ensured application of applying analytical & statistical rigor to relevant data (Including leveraging Voice of the Customer, Regulatory, Compliance, and other critical information) to determine all root causes and gap.
• Led a team of Legal associates responsible for management of contractual agreements, leases, & negotiation of contracts to business partners at the local, regional, & national level in accordance with company policies.

Charlotte, NC, US

• Engaged with business partners to analyze, implement, & update processes by utilizing sound process improvement models & techniques. Maintained balance of Customer Experience, Risk, Compliance, associate and.
• Led the “Where Is My Money” Program, which is an End-to-End effort where the team improved customers’ funds availability from 62% effectiveness rate in 2007 to 95% in 2009 through key strategies. In 2009, WIMM reduced.
• Please refer to resume for detail of strategies & initiatives completed, along with financial impacts.
• Developed E2E FA Education for customer facing associates. Included unification of Internal Policy & Process documentation sites to ensure clarity.
• Managed E2E Testing for internal & external components to ensure implementation met all the functional requirements.

Charlotte, NC, US

 Managed a group of analysts that are responsible for performing complex analysis and modeling of operating losses and other risk exposures.  Developed & maintained the loss forecast for Deposits Banking Center NCL Losses. Included forecasting & financial reporting for a GCFP & Deposit Partners.  Developed a daily incomings model to assist with.

Charlotte, NC, US

 Managed the relationship between fraud risk, revenue and operational efficiency through effective policy management, defect analysis, reporting, & analysis of fraud results.  Supported achievements of business goals by working on more complex activities or projects with others within the unit and with partners. Lead projects and coordinated resources..

Menlo Park, CA, US

Armonk, New York, NY, US

Armonk, New York, NY, US