Roxel Gestiada Email & Phone Number

Valenzuela, Ncr, Ph

• Handle newswire submissions and newsroom postings. • Provide wire reporting to the client. • Provide exceptional communication and problem resolution when handling customer issues and questions via telephone, online chat and/or email. • Proactively offer, prepare and lead client and internal training sessions related to the newswire process. • Accurately assess customer pain points or difficulties and recommend appropriate solutions or escalate to direct reports or Account Managers where necessary. • Set up new client accounts or renew and/or update existing ones. • Record customer interactions and job tasks in the company CRM system • Collaborate with product development teams and share the voice of the customer. • Other duties as required.

Makati

• Produce media monitoring reports (news and broadcast clippings) for companies from various industries.• Implement training procedures to tailor-fit the team’s needs.• Conduct coaching sessions to address the team’s areas of improvement.• Perform capacity planning arrangements on a daily basis.• Act as an additional layer for quality assurance of day-to-day production.• Do applicant interviews to select people with the best fit for the requirements of the project.• Produce reports as needed by the client.• Assist and oversee media monitoring and social listening activities to keep the daily production afloat.

Philippines

• Create social media copies for clients from various industries (short-form and long-form posts).• Write company blogs based on desired topic and word count.• Compose copy briefs to dessiminate client instructions for requested contents.• Optimize website contents through SEO.• Proofreading copies from writers, as well as AI-generated contents, to ensure quality before submission.• Other Copy Ad-hoc tasks.

Makati City, Philippines

• Produce media monitoring reports (news and broadcast clippings) for companies from various industries.• Implement training procedures to tailor-fit the team’s needs.• Conduct coaching sessions to address the team’s areas of improvement.• Perform capacity planning arrangements on a daily basis.• Act as an additional layer for quality assurance of day-to-day production.• Do applicant interviews to select people with the best fit for requirements of the project.• Produce reports as needed by the client.• Assist and oversee media monitoring and social listening activities to keep the daily production afloat.

Makati City, Philippines

• Handles SMO and SEO tasks for Infinit-O.• Writes compelling website content, corporate articles and blogs, press releases to establish the company's authority online.• Collaborates with the team in creating strategies for business development.• Sends email outreach to prospective clients.• Initiates lead generation based on data exported from Google Analytics.• Creates and updates profiles of the company on different Business Directory sites• Updates the company’s social media pages in Facebook, LinkedIn, Twitter, and Google+ with newly published blogs posts from the company websites to improve brand awareness.• Creates weekly reports for marketing strategy meetings.• Initiates sale support tasks through research of useful information about a web inquiries received.• Attends to ad hoc tasks given by other departments.

Pasig City, Philippines

• Assigned to match packages ordered by customers for proper item identification on customs.• Answers customer inquiries about package tracking and status, repacking status, etc. through email.

Makati City, Philippines

• Writes compelling website content, corporate and third party blogs, press releases, and product reviews based on the client’s expectations.• Manages off-page optimization tasks for client websites to improve its rankings on search engines such as Google, Yahoo!, Bing, etc.• Takes part of the development of effective online marketing strategies with the marketing team.

Pasay City, Philippines

(Formerly Affiliated Computer Services of the Philippines, Inc.)• Answer inquiries from healthcare provides through inbound calls.• Process insurance claims for policy holders.