Helped the church establish a call center by providing counseling support during the pandemic. The Hotline +63 02 8-854-6796 has 24/7 support over the phone and chat support via the Jesus Is Our Shield Worldwide Ministries' Facebook page. Attended all prayer requests, praise reports, donations and other church-related inquiries.

Create new business opportunities by turning quotes to cash.Lead generation, lead qualification, and set up new accounts are some of the key functions.Ensuring all current customers receive outstanding support.Provide aftermarket support to existing customers while creating opportunities for incremental sales by promoting new products, reviewing their existing product line and offering value added solutions.Promoting e-commerce as a new platform for customers to place orders and manage their accounts online.

Lead scrubbing - identify all possible prospects from a list of leads.Nurture all qualified leads by contacting them.Set up an appointment with the prospect together with the business development manager.Document transactions on Salesforce and update the calendar invites.

o Represents the training team during program and client meetings. Gives daily updates on current new hire classes, change training and other training concerns thru end of day reporting.o Coordinates with program management with regard to change in LOB (line of business) assignments of new hires and submits total number of training hours for client billing purposes. o Utilized presentation and facilitation skills including creative training and adult/accelerated learning techniques using a variety of training delivery modalities.o Commended during Trainers' meetings for rolling out a new LOB to the entire agent population.o Trainer POC for change and cross training Tier 2 Account support and Tier 3 Account Specialist.o Responsible in onboarding members of the management team when it comes to LOB specific processes. o Certified to run both communication and product specific training.o Created completion trackers for client updates and sent timely reports to Operations and client.o Former trainees became subject matter experts, top performers and even team leaders. o One of the new hires was commended for getting a promoter score (NPS) during training. o Subject Matter Expert/ Point person for all Operations inquiries. o Listens to recorded calls to identify agent behaviors that results to a negative customer impact.o Awarded for a strong partnership with stakeholders for uptraining completion and compliance.o Assigned to train new hire curriculum to leaders such as training manager and senior operations manager.

Dish is a leader in innovation and the best customer service in the US. Dish leads the competition in terms of what they have to offer of the best price possible. I support both general product and billing inquiries, and remote technical support for product and other device that is compatible with the service.Responsibilities:Answer all general questions like channel line up, prices of different package, why is my channel missing, special promos and offer.Discuss bill in details specially prorates and one time charges.Ensure customer has the best TV viewing experience by giving them the perks that they can have for free like month long free previews. How to access tv content away from home for free. How to record their program and manage their program guide.Remote troubleshooting on all set top boxes, and other device that is compatible with the service. Making sure to resolve all technical issues on a timely manner without sending a technician.

Highly skilled and proficient to support all LOBs (lines of businesses)Home phone (advance support/escalation)Internet (advance support/escalation)Satellite TV (advance support/escalation)Fibe TV (basic support/escalation)Mobility (basic support)