Roxy Gale Email & Phone Number

• The role of a Reporting and Performance Analyst will ensure that the Partnership and Web Team have all the MI and data that they need to understand how well PayPlan is performing for our partners. This will include.
• Creating regular… Show more The role of a Reporting and Performance Analyst will ensure that the Partnership and Web Team have all the MI and data that they need to understand how well PayPlan is performing for our.
• Creating regular data-backed reports to highlight key journey performance at introducer level for both internal and external stakeholders
• Providing key insight and trends on all leads into the business
• Producing data which is visual and easy to understand
• Accessing our data warehouse to create and automate bespoke data dashboards in various formats at the request of our partners and/or internal stakeholders

Grantham

Highly versatile professional with strong analytical skills and attention to detail who reviews performance data at creditor level, identifying and articulating areas of opportunity. Highlighting areas of improvement in various creditor referral journeys based on data and producing regular data-backed reports to highlight key journey performance at.

Grantham, England, United Kingdom

• Define and build new project scopes with customer success teams
• Root cause analysis
• Support 15+ External client accounts
• Plan and design new feature requirements
• Manage bug, issue fixing and code reviews
• Enhancement scoping and implementation

Grantham, Lincolnshire, United Kingdom

• Specialist role to consult with and support clients to maximise revenue
• Central point of contact for projects and development teams
• Maintain and manage risks and issues
• Identify, develop, and maintain stakeholder relationships
• Change control and project life cycle reviews
• Implement recovery plans for project failures

Grantham, England, United Kingdom

• To be responsible for managing relationships with the business on behalf of the PMO, providing front line analysis on all new requests, reviewing business cases to ensure that sufficient information has been supplied.
• Supporting the project co-ordinator with the ticket-based helpdesk to monitor new requests in to the PMO
• Communicating with key stakeholders at every level of our… Show more To be responsible for managing relationships with the business on behalf of the PMO, providing front line analysis on all new requests, reviewing.
• Communicating with key stakeholders at every level of our business
• Working closely with the business areas to ensure their project needs are met
• Supporting the senior PM/BAs to map processes (where applicable)

Leicester, Leicestershire, United Kingdom

Lead a team of contact centre based Customer RepresentativesDrive and foster a success whereby customer service becomes a key differentiator for colleagues and customersEngage, motivate and inspire your team, encouraging outstanding operational performanceLead by example providing clear direction and effective leadershipWork collaboratively with peers.