Roxy Gale Email & Phone Number

The role of a Reporting and Performance Analyst will ensure that the Partnership and Web Team have all the MI and data that they need to understand how well PayPlan is performing for our partners. This will include performance of all referral journeys and debt solution performance. The Reporting and Performance Analyst will also take on a ‘Product Owner’ role of certain referral journeys to drive continuous improvement both internally and externally with partners.• Creating regular… Show more The role of a Reporting and Performance Analyst will ensure that the Partnership and Web Team have all the MI and data that they need to understand how well PayPlan is performing for our partners. This will include performance of all referral journeys and debt solution performance. The Reporting and Performance Analyst will also take on a ‘Product Owner’ role of certain referral journeys to drive continuous improvement both internally and externally with partners.• Creating regular data-backed reports to highlight key journey performance at introducer level for both internal and external stakeholders• Providing key insight and trends on all leads into the business• Producing data which is visual and easy to understand • Accessing our data warehouse to create and automate bespoke data dashboards in various formats at the request of our partners and/or internal stakeholders• Analysing referral performance data at introducer level, identifying and articulating areas of opportunity• Analysing debt solution performance data at introducer level, identifying and articulating areas of opportunity• Driving change, including project co-ordination and producing business requirements, to continually optimise the customer journey • Working closely with key areas such as Marketing, Transformation and Operations to ensure these changes are delivered effectively• Developing and supporting reporting processes• Ensuring data and reporting is provided in a timely manner where specific SLAs are in place• Ensuring all digital journeys are fully optimised, reviewing key data to ensure customer journeys are streamlined Show less

Grantham

Highly versatile professional with strong analytical skills and attention to detail who reviews performance data at creditor level, identifying and articulating areas of opportunity. Highlighting areas of improvement in various creditor referral journeys based on data and producing regular data-backed reports to highlight key journey performance at creditor level for both internal and external stakeholders. Providing key insight and trends whilst also developing and supporting reporting… Show more Highly versatile professional with strong analytical skills and attention to detail who reviews performance data at creditor level, identifying and articulating areas of opportunity. Highlighting areas of improvement in various creditor referral journeys based on data and producing regular data-backed reports to highlight key journey performance at creditor level for both internal and external stakeholders. Providing key insight and trends whilst also developing and supporting reporting processes. Strong communication skills both written and verbally, works well on their own as well as part of a team. Show less

Grantham, England, United Kingdom

• Define and build new project scopes with customer success teams • Root cause analysis• Support 15+ External client accounts• Plan and design new feature requirements• Manage bug, issue fixing and code reviews• Enhancement scoping and implementation • Demonstrations and QA sessions with sell to market teams• Develop and maintain internal stakeholder relationships

Grantham, Lincolnshire, United Kingdom

Specialist role to consult with and support clients to maximise revenue• Central point of contact for projects and development teams• Maintain and manage risks and issues• Identify, develop, and maintain stakeholder relationships• Change control and project life cycle reviews• Implement recovery plans for project failures

Grantham, England, United Kingdom

To be responsible for managing relationships with the business on behalf of the PMO, providing front line analysis on all new requests, reviewing business cases to ensure that sufficient information has been supplied, and managing low/medium complexity projects from initiation through to delivery.Duties include:• Supporting the project co-ordinator with the ticket-based helpdesk to monitor new requests in to the PMO• Communicating with key stakeholders at every level of our… Show more To be responsible for managing relationships with the business on behalf of the PMO, providing front line analysis on all new requests, reviewing business cases to ensure that sufficient information has been supplied, and managing low/medium complexity projects from initiation through to delivery.Duties include:• Supporting the project co-ordinator with the ticket-based helpdesk to monitor new requests in to the PMO• Communicating with key stakeholders at every level of our business• Working closely with the business areas to ensure their project needs are met• Supporting the senior PM/BAs to map processes (where applicable)• Ensuring that work is delivered to agreed deadlines and priorities• Working in a professional and structured style with attention to detail• Being able to work independently, taking initiative/ownership to achieve stated goals and objectives• Being responsible for sending updates to stakeholders across the Totemic • Contribute to the production of project business cases• Being disciplined to work within an agreed framework and work to enforce guidelines of best practice where appropriate• Ensuring regulatory requirements, data protection and risk framework are met where appropriate Show less

Leicester, Leicestershire, United Kingdom

Lead a team of contact centre based Customer RepresentativesDrive and foster a success whereby customer service becomes a key differentiator for colleagues and customersEngage, motivate and inspire your team, encouraging outstanding operational performanceLead by example providing clear direction and effective leadershipWork collaboratively with peers, other departments building one team and one business through our company cultureEnsure full compliance with regulatory… Show more Lead a team of contact centre based Customer RepresentativesDrive and foster a success whereby customer service becomes a key differentiator for colleagues and customersEngage, motivate and inspire your team, encouraging outstanding operational performanceLead by example providing clear direction and effective leadershipWork collaboratively with peers, other departments building one team and one business through our company cultureEnsure full compliance with regulatory requirementsIn order to be considered for this role you will have:Leadership experience within a contact centre based environmentThe ability to influence and motivate colleaguesExperience in using team performance management techniquesTime management, problem solving and organisational skillsTeam facilitation and meeting management skills Show less