Roxy M. Email & Phone Number

Melbourne, Australia

Warrington, United Kingdom

Managed and provided technical direction to the Hillsborough investigation disclosure team of 15 staff during a critical stage of the investigation. Responsibilities included quality assurance of findings in line with the Crown Prosecution Service (CPS) specifications. Tasked with delivering work packages within strict time bound court deadlines.Engaged in stakeholder management tasks improving communication lines between the CPS and the IPCC. Managed and briefed CPS led initiatives and demands. I further developed my managerial, communication and coaching skills during this role.

Warrington, United Kingdom

Collaborative working with Operation Resolve. Tasked with assessing archive evidence to establish lines of enquiry and ascertain whether the evidence satisfied the Hillsborough Investigationt terms of reference for either the IPCC or Operation Resolve (GMP). The findings were submitted in a concise summaries to build the case.Escalated new and key findings with supporting evidence to the Major Incident Room to assess the value of evidence, and disseminated information to inform the Crown Prosecution Service.I was tasked with developing quality initiatives for the assessment of evidence, improving departmental policies, processes and disseminate the changes.The inititative also improved communications and knowledge sharing within several key teams within the IPCC striving for a common goal.

Warrington, United Kingdom

Coroner’s Inquest- Tasked with reviewing archives of materials concerning the death of 96 victims. Materials included autopsy reports, witness and police statements, questionnaires, and police pocket note books and historical HOLMES databases to support coroner’s inquest. The role included developing review processes and documentation. I gained experience and skills in document review, analysing and verifying the authenticity of evidence for the Coroner, and project management.

Melbourne, Australia

Manchester, United Kingdom

Directing and multi-tasking projects, prioritising works to ensure the effective running of the office; maintaining confidentiality and professionalism at all times. Developed and maintained the school website and intranet.Experienced in managing sensitive issues; liaising directly with teachers, child protection officers, education welfare officer, local authorities and the police.Experienced in use of software packages, such as SIMS, T4, Microsoft Word, Outlook, Excel and Access to produce correspondence and documents and maintain presentations, records, spreadsheets and databases, manipulating complex statistical data. Developing and maintaining office systems, procedures and policies, providing professional front of house receptionist duties. Training and supervising junior staff and delegating work as required.

Leeds, United Kingdom

Direct report to the GM; managing customer service queries, corresponding with buyers and Account Managers.Managed in store sales promotions, merchandising, marketed products to boost sales, test marketed potential products, directed shop floor staff as required, produced sales reports, identified stock rotation, provided audits and legal checks. Provide support to the GM as required.Previous roles included cash office roles, responsible for managing cash flow, banking and floating.

Leeds, United Kingdom

Planned and organised a highly successful launch programme and further events to drive the business forward. Maximising every opportunity by promoting the highest standards of customer care. Managing and hosting corporate events for high profile celebrities at the Spa. Provided new business development promoting the brand at events, encouraged and boosted corporate sales.Provided the management and direction to over 30 members of staff, maintaining good staff relations through effective communication, leadership and discipline. Responsible to staff recruitment and training. Setting targets and objectives, motivating staff towards achievement of optimum service delivery, high standards, ensure customer satisfaction and maximise revenue generation.