Roxy Smith Email & Phone Number

Delivered requested functionality for all new projects and corporate initiativesSupported mergers and acquisitions, building tables for newly added statesProvided timely day-to-day application support for consultation and resolution of issuesReviewed and provided input for all Functional Design Requirements, test plans and scripts, and other documentationWorked on projects to align products and services for all mergers and acquisitionsPerformed on-going quality research for business partners and internal departmentsDelivered estimates for funded projects and monthly forecastsWorked with Marketing and internal partners to successfully roll out new Business, Personal, and Money Market products throughout the corporationDocumented monthly recap of all system updates for team, business partners, and management

Key member of team that planned, designed, built, tested, and implemented new system, on time and within budgetTrained and coached contractor on existing development projectsLed all IT Global updates, which was instrumental in eliminating the time-consuming process when rolling out new products and services

Developed new manuals and updated existing manualsPerformed research and analysis on existing and proposed proceduresEnsured the adherence to corporate policies and objectivesReviewed and edited procedures of co-workersDesigned and conducted employee training sessions and provided on-site support when new procedures were implementedResearched all Federal and Regulatory requirements to ensure inclusion in procedures