General Office Clerk/Customer Service Representative/ Sr. Inventory Management Clerk
Since being employed with the City of Houston, I have held varies positions and performed various task, working in programs such as: VMIS, G2K(GEMS) and now M5. I have assisted all Shops in obtaining proper training in varies programs to assure a consistent flow in daily functions. I have assisted in research for budget purposes, the preparation of employee's drug testing, disciplinary actions, review accident/injury reports for accuracy. Answer incoming calls, managed records, timekeeping for payroll purposes, driver license for updated information, renewals, tickets) created work orders, data entry, created spreadsheets, ordered/inventoried office supplies, dispatched service calls for field and shop repairs. Evaluated complaints from Operators as to better access the issues for repairs, interacted with other departments, Superintendents, Managers, Supervisors, Vehicle Coordinators and some vendors as to status of services rendered. Upon completion of repairs; review, add comments and enter mechanics’ labor, close work order, notify customers of completion, explain repair, if needed and answer any questions. I have worked with Workman’s Comp Dept., the procedures for FMLA, assisted with Insurance documents, assuring the proper paperwork has been submitted in accordance with their guidelines. Assisted with the assurance that Policy & Procedure are implemented properly - Assist in scheduling training for shop personnel - Scheduling and administering training for Managers and Shop personnel of procedures for daily functions.
