Roxann Bitzer Email & Phone Number

Phoenix, Arizona Area

Tucson, Arizona

Did research for a company that provided economic consulting and litigation support, compiled statistical data, and created exhibits.Assembled reports for expert testimonies and proposals for potential clients.Performed additional executive assistant duties.

Gained superior customer service skills while working to build and maintain a liaison between clients and insurance carriers.Issued insurance certificates, ID cards, change requests, evidences, and endorsements, and assisted in handling claims and putting together proposals and policies for clients.Performed clerical duties: answered phones, did data entry, ordered supplies, scanned, attached, and delivered incoming mail (for the Tucson, Phoenix, Albuquerque, Casa Grande, and Mesa offices) prepared and sent out all outgoing mail, including all FedEx and UPS packages, was responsible for obtaining and entering all payments received on a daily basis and then forwarding them to accounting, and helped agents and other employees with individual projects. I became adept at using a paperless system: including scanning and the use of computer programs (TAM and Paperwise) designed to make a paperless work environment not only possible, but also more effective and efficient.

Assisted the Vice President of Operations with the production of television and radio spots.Helped write and edit informational pamphlets and newsletters for TEP, City of Tucson Water, and Southwest Gas customers.Helped coordinate public events: took part in planning phase, contacted contributors, participated in set-up, take down, and clean-up, worked with a team to facilitate all events and meetings, ensuring that all activities were executed effectively, greeted government officials and other participating/attending members of the community. Performed clerical duties: answered phones and screened calls, ordered supplies, opened and distributed incoming mail, prepared and sent outgoing mail, created power point presentations and excel spreadsheets, frequently updated company's comprehensive contact database, helped public relations executives conduct research (via online, phone, or door-to-door) on individuals and businesses affected by the work of company clientele in order to come up with ways to eliminate or minimize concerns and issues.Performed personal assistant duties for the company VP: scheduled appointments, organized files, attended meetings and took notes, ran errands.

Performed clerical duties: answered phones, ordered and rented equipment and supplies, cataloged purchase orders and inventory, scheduled appointments and service calls, ran errands, opened, organized, and distributed incoming mail, prepared and sent outgoing mail, did filing, created excel spreadsheets, designed flyers, prepared employee meeting agendas, I aided in creating a more organized (somewhat paperless) system to house all client and project files, making the information more accessible to employees, as well as helping the company to save time and money.Helped assemble Bids, Submittals, RFPs, Contracts, O&Ms, etc, and usually tried to hand deliver each packet as a means to build rapport and/or maintain good business relationships.Assisted accounts payable with payroll.

Created individual workout and diet regimens in order to help clients reach their weight, health, and overall lifestyle goals, taking into account the specific needs, body type, any injuries, disabilities (or existing conditions of any kind), strengths, weaknesses, and personalities of each client.Worked one-on-one with clients in a gym setting, motivating them to push themselves physically towards their goals, instructing them on how to do exercises properly and most effectively; I also scheduled appointments outside of the gym for those who thrived more in an outdoor setting.Initiated promotional campaigns, including group classes and boot camps, and implemented the new dynamic strategies program.Gained customer service and sales experience while selling PT packages to and training clients, assisting front desk staff, and working in the retail store.

Bachelor Of Arts, 2007; English/Creative Writing; Media Arts

Associates Degree, 2004, Liberal Arts

Personal Training Certification

Personal Training/Health/Nutrition