Roxana Smith Email & Phone Number

United States

Washington DC

As Director of Relationship Development at NCRC Community Development Fund, I oversee a range of responsibilities, including fundraising, new business development, and strategic planning. My work focuses on building and maintaining relationships with corporate, philanthropic, foundation, and public funding partners.

Riverside County, California, United States

• Provided dynamic leadership for both direct and indirect lending operations over 30 financial centers, fostering a collaborative environment for problem-solving and simplifying complex processes.
• Led teams to plan, monitor, and manage internal projects and programs, resulting in month over month improvement in all areas.
• Oversaw the development and implementation of short- and long-term program designs to encourage participation from diverse customer market segments eligible for Talent Execution programs.
• Managed team responsible for project development, resource allocation, staffing plans, and issue resolution, to ensure project results aligned with scope, schedule, cost, and regulatory requirements.
• Utilized tools to drive process improvements and actively embraced and led change initiatives within the organization.
• Oversaw and improved regulatory requirements, consulting with senior leaders on complex compliance issues that impact the Company, financings, market share and acquisitions resulting to exceed and meet strategic.

Riverside County, California, United States

• Led teams of financial center managers and relationship managers by devising strategies to foster stronger client relationships and elevate operational efficiency.
• Initiated expansion of outreach efforts, strategic partner acquisition, and applicant engagement optimization through implementation of observation coaching/training on live calls.
• Implemented localized strategies which elevated client experience, fostered relationships, and strengthened marketing initiatives.
• Fostered operational excellence across market and financial center domains through the creation of measured processes to ensure effective risk minimization.
• Enforced compliance with regulatory, securities, legal, and internal guidelines across all strategies through inspections and management training.
• Utilized strategic marketing to ensure optimal engagement and strong network building.

Riverside County, California, United States

• Managed and guided cluster of Financial Centers across specified markets.
• Implemented operational excellence via structured management routines, coaching, and resource allocation.
• Orchestrated market-level initiatives in accordance with leadership's direction by ensuring alignment with broader business objectives.
• Spearheaded initiatives by driving client traffic, enhancing business outcomes, elevating customer experience, shaping market-level strategies, and optimizing operational efficiency.
• Facilitated effective communication of organizational decisions, objectives, and outcomes by aligning them with team strategies and individual contributions.
• Executed talent assessment, bench building, and employee development initiatives organization-wide.