Roy Amazon personal email
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Roy Amazon is a General Manager hotel Dafam Semarang at Hotel Dafam Semarang. He possess expertise in banquets, front office, menu development, customer satisfaction, food and beverage and 13 more skills. Colleagues describe him as "good leader that I have ever Known in hospitality Industry."
Hotel Dafam Semarang
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General ManagerHotel Dafam Semarang Dec 2022 - PresentJawa Tengah, Indonesia
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Ceo Buaya Entertainment Digital MarketingSelf-Employed Dec 2022 - Oct 2023
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General ManagerGrand Dafam Q Hotel Syariah Banjarbaru Apr 2016 - Dec 2022Banjarbaru, South Kalimantan IndonesiaA 4 star hotel by Dafam Hotel Management in the heart of South Kalimantan, supporting by 187 rooms, 3 F&B outlets, 7 meeting rooms, 1 Ballroom with capacity of 2000pax, fitness center, Swimming Pool & in conjunction with Q Mall (the biggest shopping mall in town), and managed with Syariah system.Responsibility:Responsible for the day-to-day management of a hotel and staff, commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping as per Syariah system.taking a strategic overview and planning ahead to maximize profits, also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
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General Manager (Preopening)Karebosi Condotel Hotel Jul 2013 - Apr 2016Makassar Area, South Sulawesi, IndonesiaA new 3 star plus local hotel in Makassar, supporting by 158 rooms, 6 outlets, 10 meeting rooms, 2 Ballroom (1000 pax Capacity), fitness center, spa, shopping mall (inside the hotel) and outdoor swimming pool. The best location in town, in the heart of busies business districts in Makassar. Responsibility:Responsible for the day to day management of management and the staff. Making the commercial accountability for budgeting and financial management, planning, organizingand directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping, strategic overview and planning ahead to maximize profits, also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.•planning and organizing accommodation, catering and other hotel services;•promoting and marketing the business;•managing budgets and financial plans as well as controlling expenditure;•maintaining statistical and financial records;•setting and achieving sales and profit targets;•analyzing sales figures and devising marketing and revenue management strategies;•recruiting, training and monitoring staff;•planning work schedules for individuals and teams;•meeting and greeting customers;•dealing with customer complaints and comments;•addressing problems and troubleshooting;•ensuring events and conferences run smoothly;•supervising maintenance, supplies, renovations and furnishings;•dealing with contractors and suppliers;•ensuring security is effective;•carrying out inspections of property and services;•ensuring compliance with licensing laws, health and safety and other statutory regulations.
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Director Of Food And BeverageGrand Swiss-Belhotel Medan Jan 2013 - Jul 2013Medan Area, North Sumatera, IndonesiaA leading 5 star hotel in Medan, supporting by 246 rooms, 6 outlets and 13 meeting rooms. The best location in town, next to the best and number one shopping center in Medan. One of the 5 star properties of Swiss Bel International Hotel Group.Responsibility:Responsible for the short and long term planning and the management of the food & beverage operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals.Managing and achieving of profit and quality for all food & beverage operations in the hotel, including restaurants, catering and banquet operations, and will include key responsibilities such as: Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Works with food and beverage leadership team to determine areas of concern and developsstrategies to improve the department's financial performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Strives to improve service performance. Develops and manages Food and Beverage budget. Monitors the department's actual and projected sales to ensure revenue goals are met orexceeded and opportunities are identified and addressed. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction. Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. -
General Manager (Preopening)Colonial Hotel Makassar Jan 2012 - Jan 2013Makassar Area, South Sulawesi, IndonesiaOversees all aspects of Property Management in accordance with Company mission statement,including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.• Creates an operating environment that assures consistent guest satisfaction.• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.• Develops accurate and aggressive long and short-range financial objectives consistent with the Company'smission statement.• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.• Maintains an appropriate level of community public affairs involvement.• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated incompliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.• Deals with the general public, customers, employees, union and government officials with tact and courtesy.• Plans and organizes the work of others.• Accepts full responsibility for managing an activity.• Other duties may be assigned.
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Executive Assistant ManagerPalu Golden Hotel Dec 2010 - Dec 2011Palu, Sul-Teng IndonesiaThe one and only 3 star boutique hotel that located at the equator line and the zero (0) Kilometer of Palu City that provide an excelent services to the guest. Supporting by 55 rooms, 3 FB Outlets and the biggest swiming pool.Responsibility :• Managing budgets and financial plans and controlling expenditure.• Maintaining statistical and financial records.• Setting and achieving sales and profit targets.• Recruiting, training and monitoring staff.• Planning work schedules for individuals and teams.• Meeting and greeting customers.• Dealing with customer complaints and comments.• Addressing problems and troubleshooting.• Ensuring events and conferences run smoothly.• Supervising maintenance, supplies, renovations and furnishings.• Dealing with contractors and suppliers.• Ensuring security is effective.• Carrying out inspections of property and services.• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
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Food & Beverage ManagerAmara Bela International Hotel May 2010 - Nov 2010Ternate, North Molucas IndonesiaOne of a group 4star international chain hotel, the biggest and the best hotel in Ternate. Supporting by 190 rooms, 4 FB Outlets and with the biggest Convention Hall in Ternate up to 1000pax Capacity.Responsibility :• Ensure that the set Service Standard of the Department are respectively implemented.• Conduct staff Training regularly.• Arranged & prepared staff Scheduling.• Participate & continue ideas during F&B meeting.• Handle & Organized Restaurant & Banquet Events.• To ensure a strict control of all Beverage stocks• To liaise with F&B Controller in terms of control and stock taking• To ensure that all guest complaints are dealt with immediately• To ensure that a high standard of service with service staff are adhered at all times
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F&B ManagerImperial Aryaduta Hotel Makassar May 2008 - May 2010Makassar, Sul-Sel IndonesiaOne of a group of the 5 star local leading hotel by Aryaduta group at the heart of Makasar, Indonesia that bring the professionalism in the hospitality industry. Supporting by 230 rooms and 9 outlets of F&B. 200 seating capacity in the main restaurant with not less than 350 pax perday for breakfast and not less than 150 pax for lunch and dinner.Responsibility• Supervises day to day operation of the FB outlets• Controls and analyzes on an ongoing basic following:- Quality level of production- Guest satisfaction- Merchandising and marketing- Budgeting plan- Operation cost- Sanitation, cleanliness and hygiene• Supervises all the staff and directs the prompt, efficient • Develops formal training plans and implement on the job training sessions• Ensures grooming and appearance of all the staff as per standard• To ensure that the station and the adjacent areas are immaculately clean and conform with the current health, hygiene & safety regulations and standards for serving the customers. -
F&B Supervisor (Pre-Opening)Best Western Doha Seef Apr 2007 - May 2008Doha, QatarA unique four star hotel in the heart of Doha-Qatar that bring the most warmest and friendliness service for the guest with the best ambience and luxurius of the place. Supporting by 180 rooms and 6 outlets of F&B make the hotel ready for competition with the other competitor in Doha-Qatar. 145 seating capacity, 120-175 pax per day for the breakfast, 40-110 pax for the lunch and 100-120 pax for dinner make the main restaurant life with the various of the buffet and ala carte menu from the Arabic menu, Asian menu, European menu, and International menu that we are offer to the satisfaction of the guest. Responsibility• To maintain good quality service and motivate the staff to do the same and to do it better• Ability to work well with management• Professional communication skills• Oversee the running of the restaurant & staff in the absence of the manager• Responsible for all cash floats & cash out procedures• Able to work well on the POS Squirrel computer system• Make a training program• Prepare and deliver daily, weekly and monthly inventory reports• Maintain grooming and cleanliness of the service staff• Motivate the staff to make good sales and increase selling• Work positively with others and actively promote a healthy team spirit• Make good relationship with the guests
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F&B CaptainDragon Fly Restaurant & Lounge Oct 2006 - Apr 2007Jakarta, IndonesiaThe best place for the night life and enjoying no. 1 Asian cuisine menu in Jakarta. With the 100 seating capacity of the restaurant and 80 seating capacity and 350 standing capacity of the lounge and bar make this place become the leading Restaurant & Lounge in the city. 85-150 pax per day (week day)and 300-450 pax per day(weekend ) offering the best cocktails such as Lychee martini, Fire fall, also more than 300 choices variety of wine and campagne of the world.Responsibility • To maintain good quality service and motivate the staff to do the same and to do it better• Motivate the staff to make good sales and increase selling• Maintain grooming and cleanliness of the service staff• Make an entertainment program each week• Work positively with others and actively promote a healthy team spirit• Make good relationship with the guests• Committ to the guests needs
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F&B CaptainAl Raha Beach Hotel, Abu Dhabi Jun 2005 - Aug 2006Abu Dhabi, UaeThe 5 star deluxe hotel and one of the member of the Preferred hotel in Abu Dhabi U.A.E that offer a beautiful beach view and deluxe room with the best landscape in the city. 100 rooms, 24 villas, 3 huge swimming pools, and 9 outlets of F&B including the special Arabic traditional tend. 1.Sevilla, the main restaurant with 175 seating capacity, 120-150 pax per day for breakfast & 105-160 pax per day for dinner. Offering the world wide menu with different themes night everyday from Arabic, asian, Italian, France, Spanish, and many other.2.Caf Mozart, the lobby caf with 45 seating capacity offering the various pastry and coffee of the world.3.Black Pearl Lounge, a live music lounge with 65 seating capacity and the romance ambience of the place that offering the variety of the cocktails and the place for having cigars and brandy.4.La Piscine Bar, The best beach bar in the city with 100-175 pax per day(weekday) and 250-400 pax per day(weekend) offer the best tropical cocktails, burger, barbeque, and sandwiches.5.Al Manzil Club House, special club house for the guest whos stay at the villas. 60 seating capacity offering the burger and sandwiches menu also pastry and alcoholic beverage.6.Room Service, 24 hours serving the food and beverage menu.7.Hall of Fame Discotique, the biggest discotique in the city that offering the best sound system and lightning with 1 main bar and 4 small bar each corner. 200 seating capacity and 500 standing capacity, 400-850 pax perweekend.8.Banquet hall, wich is divide by 3 rooms with total 500 seating capacity.Responsibility:• To maintain good quality service and motivate the staff to do the same and to do it better• Check all the preparations that will be used for operation• Maintain grooming and cleanliness of the service staff• Make requisition for the things that will be used in the operation• Take care of guests, their needs and solve any problems
Roy Amazon Skills
Roy Amazon Education Details
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Jakarta Institute Of Management StudiesBusiness Administration And Management, General
Frequently Asked Questions about Roy Amazon
What company does Roy Amazon work for?
Roy Amazon works for Hotel Dafam Semarang
What is Roy Amazon's role at the current company?
Roy Amazon's current role is General Manager hotel Dafam Semarang.
What is Roy Amazon's email address?
Roy Amazon's email address is ro****@****hoo.com
What schools did Roy Amazon attend?
Roy Amazon attended Jakarta Institute Of Management Studies.
What skills is Roy Amazon known for?
Roy Amazon has skills like Banquets, Front Office, Menu Development, Customer Satisfaction, Food And Beverage, Opening Hotels, Rooms Division, Catering, Revenue Analysis, Resorts, Fine Dining, Training.
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