Roy B. Email & Phone Number

Cranberry Township, Pa, Us

Mckeesport, Pennsylvania, United States

• Image new laptops to be used by teaching/administrative staff.• Setup new users, reset voicemail passwords and remove exiting users in Cisco Webex Control Hub.• Worked with SolarWinds to update Web Help Desk versions.• Worked with MSP to replace network switches in the school district.• Troubleshoot Extreme wireless access points throughout school district.• Created GPOs to be used for mandatory computer shutdowns/reboots.

United States

• SSL Certificate renewal for 3000+ websites and IT systems within the University. -Maintain tickets in Salesforce. -Create cfg/csr/key files using provided python script. -Request 398-day cert through Sectigo/InCommon website. -Update cert on f5 and sync for failover redundancy.

•Built physical and virtual Windows 2012 R2/2016/2019 servers for dev and prod environment. Worked with departments to verify specs and requirements needed for servers.•Worked overnight on change controls to make sure all servers are up to date with the most recent Microsoft patches.•Create new users and security groups in Active Directory. Create GPOs for business needs.•Maintain hardware on Dell servers. Contact Dell support when hardware needs to be replaced.•Maintained server alerts and monitoring through Solarwinds SAM.•Assisted users with network share/folder access as requested/approved. •Work on other system/infrastructure related projects as assigned.•Minimal network setup and support experience.• Moved all laptop/desktops/VMs over to Cisco AMP replacing Trend Micro• Moved all servers over to Cylance replacing Trend Micro and then to Cisco AMP replacing Cylance• Remediation of vulnerabilities found on servers using Tenable.io• Utilize ManageEngine Desktop Central and Lansweeper to deploy patches to vulnerable devices as well as install/uninstall software as needed.• Created quarterly phishing campaigns and training to send out to company.• Disable/remove Active Directory computer and user accounts that have been inactive for 60+ days.• Deployed Cisco Umbrella client to workstations. Setup content filtering and policies based on the needs of the business.• Setup of Rapid7 software suite (InsightIDR, InsightVM) including deploying IDRAgent to all laptops/PCs/Servers as well as setting up data collectors for DHCP, DNS, AD and Custom Rapid7 logs for routers/switches/load balancers/etc.

Warrendale, Pa

•Built physical and virtual Windows Server 2008R2/2012 servers for dev and prod environment. All servers supported remotely by way of RDP or vSphere/ILO when needed. •Worked overnight on change controls to make sure all servers are up to date with most recent Microsoft patches. Patching was done with SCCM but was later moved to IBM BigFix.•Maintain hardware on HP blade servers/enclosures. Contact HP support when hardware needs to be replaced.•Server consolidation and data migration. Moving data from soon to be out of warranty servers to one of four directional data centers in company. •Retire out-of-warranty servers and remove physical equipment from data center.•Created and maintained groups in Active Directory that were used to give read only or read/write access to network share folders. •Provided support to users unable to map network share drives when/if they were not set to auto-map.•Maintain trouble tickets in Remedy and CMIS ticketing system including updating info on open tickets & assuring tickets are closed within the required SLA timeframe.•Provided desktop, software & network support for approximately 1500 call center employees including Associate Directors, Directors, & Regional President.•Hardware support and replacement on Dell and HP laptops.•Reimaged PCs/laptops when users left the company and new users came in. Also, when hard drive failures or OS issues came up that couldn’t be resolved.•Installed & supported PCs in VZW stores throughout the Washington, Baltimore & Virginia area. This included POS systems as well as inventory PCs.•Provided support via 24/7 on-call rotation.•Worked on initial phase of HP Thin Client roll out. This included setting up and imaging 32bit and 64bit Citrix servers as well as imagining and deploying HP Thin Client boxes.•Completed initial setup of VoIP phones in Cisco Call Manager for new employees.•Responsible for all user application testing for call center PC/laptops.