Roy Bird Email & Phone Number

Ipswich

Executive leadership of multiple teams providing IT services & application support and software development & test services within the financial services sector.• Represent the IT function as a member of the executive committee, acting as subject matter expert for all technology related matters.• Develop and implement strategy, operational plans, policies and procedures in line with the interests of the board, partners, clients, regulators and other stakeholders.• Govern provision of IT services to meet agreed SLAs/KPIs and deliver business stakeholder satisfaction whilst continuously improving service levels. • Govern the provision of a fit for purpose IT solution to meet regulatory, security, risk, business continuity and disaster recovery requirements.• Ensure processes, procedures and controls are fit for purpose, are continuously reviewed and improved, and align with best practice to ensure compliance with information security, cyber security, quality, regulatory and environmental standards and appropriate accreditations.• Lead the development and delivery of the IT strategy and technology roadmap for the business, ensuring alignment with the corporate business plan.• Support audits with existing and potential clients and external agencies to demonstrate system and procedural standards that meet or exceed regulatory compliance and industry best practice.• Assess and advise on technology requirements for customer tenders and proposals.• Ensure technology costs are effectively managed and delivered within business plan targets.• Provide leadership and direction across the IT function including the Service Desk, System Administration, Application Support, Design & Development and QA & Test teams.• Drive a high performance culture to ensure the best possible service is provided to the business with appropriate coaching and mentoring for team members.• Manage and allocate resources to deliver agreed project priorities.

Ipswich

Bury St Edmunds

Leadership of multiple teams providing 1st, 2nd & 3rd line IT services and facilities support within the secure software development sector.• Managed delivery of IT and Office services and aligned systems and standards to integrate with Capita Group following corporate acquisition.• Planned, budgeted and managed service provision costs to deliver value for money without compromising performance.• Developed, implemented and maintained a resilient operating model for business critical information systems and services through the provision of business continuity and disaster recovery solutions.• Defined and maintained processes, procedures and control elements to structure operational activities that aligned to the ITIL V3 ITSM best practice framework.• Designed and implemented strategic projects to align the IT infrastructure with the IT systems strategy and the corporate business plan.• Recruited, appraised and developed a multi-functional team that delivered and maintained core infrastructure and services for internal and external customers across multiple sites.• Delivered managed services for key clients.• Implemented processes and procedures to ensure compliance with security, quality and environmental standards and retained ISO27001, ISO9001 and ISO14001 accreditation.• Assumed the role of Local Information Security Manager and advised on all security matters as a key member of the Information Security Steering Committee.• Assessed and advised on technology requirements for customer tenders and proposals.

Ipswich

Ipswich

Team leadership and supervision for a team providing 1st, 2nd & 3rd line IT systems administration and desktop support within the financial services sector.Technology Services Manager• Managed delivery of business technology services within the UK and coordinated delivery across the worldwide group.• Identified and implemented enhancements to the technology services strategy and ensured that it was aligned with the corporate business plan.• Designed and implemented architecture in support of the group technology strategy.• Developed and implemented policies and procedures aligned to the ITIL V3 ITSM best practice framework.• Assumed responsibility for capacity management, ensuring sufficient resources to deliver existing and future services.• Defined SLA’s and routinely reported on the delivery for all services.• Managed and delivered complex projects across diverse business departments.• Managed and controlled relationships with suppliers of outsourced services.• Mentored technology services staff, encouraging and supporting personal development.Technology Services Team Leader• 3rd line support of a Microsoft Windows Server Active Directory domain utilising Microsoft Exchange Server and BlackBerry Enterprise server messaging.• Team leadership and supervision of 4 direct reports.• Managed a busy service desk and allocated resources to ensure that operational issues were resolved and SLA targets were met or exceeded.• Devised, developed and delivered projects to improve existing or deploy new systems in alignment with the corporate business plan.• Maintained the business continuity plan through the provision of offsite disaster recovery systems and continuous data replication.

Felixstowe

1st, 2nd & 3rd line system administration and desktop support within the shipping industry for Johnson Stevens Agencies Ltd and China Shipping (UK) Agency. Mentored junior support personnel and liaised with technical staff of external multi-national enterprises to ensure swift resolution of Electronic Data Interchange errors for business critical systems.• 1st, 2nd & 3rd line support of 3 Windows Server 2003 Active Directory domains and 2 Exchange Server 2003 organisations.• Deputise for IT Manager and supervise junior personnel.• Maintain and manage all network services, servers, workstations, notebooks and infrastructure hardware including firewalls, switches, hubs and routers.• Configure and develop SQL Server 2005 and terminal servers to support ongoing implementation of new business system across multiple sites.• Provide and maintain mail connectivity for remote users via POP3, OWA and Outlook via RPC over HTTP solutions.• Research, evaluate and implement new technologies.

Stowmarket

1st, 2nd & 3rd line system administration and desktop support within the food manufacturing industry for John Rannoch Foods Ltd and 2 Sisters Food Group post-acquisition. Mentored junior support personnel, planned and implemented multiple major systems upgrade projects without business interruption and developed company Intranet site.• Network administration and support of a Windows Server 2003 Active Directory domain utilising Exchange Server 2003 messaging.• Maintain and manage all network services, servers, workstations, notebooks and infrastructure hardware including firewalls, switches, hubs and routers.• Maintain domain security and system/data integrity.• Provide and maintain secure and stable off-site connectivity for remote users via IAS, VPN and RAS solutions.• Research, evaluate and implement new technologies.• Provide training and support for help desk personnel.

Worldwide

(Trade Group 3, Electronic Technician - Airfield, assimilated to Engineering Technician - Electronic in 1994)Highly trained electronics engineer leading teams in the support and maintenance of a complex array of airfield navigation aids and communication information systems in the UK and operational theatres across the globe.Area Surveillance Radar, Secondary Surveillance Radar, Precision Approach Radar, Instrument Landing System, Digital Resolution Direction Finder, Tactical Air Navigation System, Radio transmitters and receivers, Mascot Mincomms, Telegraphic radio circuits, Teleprinters, Microsoft NT 4 network, Microsoft Exchange 5.5

Msc Business And Organisational Strategy, Distinction

Cmi Level 7 Extended Diploma In Strategic Management & Leadership

Btec Hnc - Engineering