Roy Bunch Email & Phone Number

Oklahoma City, Oklahoma, United States

• Collaborate with cross-functional teams to ensure timely delivery of spare parts to the global Service Centers• Lead Service Center forecasting with Global Planners• Conduct Forecast analysis and engage appropriate buy/planners as needed• Generate weekly backorder report and coordinate prioritization with Material Handling, Buyer/Planners, and Global Service Center Planners• Monitor and Report Service Center KPIs and supplier trends which impact the Service Business (i.e. on-time delivery, quality issues, inventory levels).• Ensure timely processing of forecasted orders within the ERP system (STO generation)• Verify, update, and obsolete Material Master data in ERP to ensure efficiency in the order processing• Drive investigation into backlog situations (i.e. non-pulled inventory, extensive backorder, inaccurate inventory)• Audit Global Service Center order entries to confirm compliance and educate on procedures as required• Manage relationships with Oklahoma City Buyer/Planners & Global Service Center Planners • Assist with the implementation, education, and maintenance of supply chain processes and procedures with Global Service Centers

Oklahoma City, Oklahoma, United States

Team Lead | Senior Analyst (May 2021 - June 2023)Managing customers' regional JIT hubs across America and Mexico.• Support cross-functional requests on JIT hub inventory movement, cross-shipment, ocean shipment.• Perform JIT inventory management, including cycle counts and physical inventory count coordination.• Setup new customers' JIT hubs for EDI connectivity, inventory system setup, and contract completions.• Coordinate with traffic on MIT/DIT claims matters.• Coordinate with ITA and TAX department to ensure compliance to regulations.• Coordinate with the security department to ensure warehouses meet TAPA requirement.• Ensure hub operators are compliant to SOW stipulated in signed 3PL warehouse contract.• Audit warehouse billings.• Publish management reports for operational performance review.• Work with order management team to correlate hub pulls with open backlog.• Interaction with account managers for hub loading and pull forecasting.• Work with IT and logistics on system enhancement or new application promotions.• Liaison for lean activities within the supply chain organization.• Data analytics for inventory control, quality management and overall process optimization.

Oklahoma, United States

• Managing customers' regional JIT hubs across America.• Support cross-functional requests on JIT hub inventory movement, cross-shipment, ocean shipment.• JIT inventory management, including cycle counts and physical inventory count coordination.• Ensure pull-to-revenue within same day for all JIT hubs pulls.• Monitor end-of-quarter invoicing and revenue recognition.• Setup new customers' JIT hubs for EDI connectivity, inventory system setup, contract completions etc.• Coordinate with traffic on MIT/DIT claims matters.• Coordinate with ITA and TAX department to ensure compliance to regulations.• Coordinate with security department to ensure warehouses meet TAPA requirement.• Ensure hub operators are compliant to SOW stipulated in signed 3PL warehouse contract.• Audit warehouse billings.• Publish management reports for operational performance review.• Work with order management team to correlate hub pulls with open backlog.• Interaction with account managers for hub loading and pull forecasting.• Work with IT and logistics on system enhancement or new application promotions.• Work with finance and accounts receivable to prevent customer payment issues.

Oklahoma City, Oklahoma Area

• Forecasted warranty demand on SBS and NSG Seagate Products and handled inventory transactions.• Contact regional vendors (Greystone and MIT).• Responsible for the Prime Buy Program on the Demand Planning Team.• Ran daily reports for the demand planning team.• Basic understanding of Business OBJ.• Excellent understanding of Excel.

Oklahoma, United States

• Handled escalated issues with customers via phone and email.• Created and maintained several Google spreadsheets to improve Technical lead job functions.• Created Sales Orders for customers who had damaged equipment.• Handled level 2 technical issues.

Oklahoma County, Oklahoma, United States

• Monitored agent performance and coached the individual on how to improve customer service.• Dealt with Dispatch daily in handling of system wide outages and monitored trends on outages.• Underwent training through the Cox leadership program completing several courses including “Leading from the Front Line”, Diversity courses, “Dialogue Works”, and attended a Fred Prior Leadership Seminar.• Managed 17 direct reports including handling performance issues, payroll.

Oklahoma City, Oklahoma, United States

• Monitored agent performance and coached the individual on how to improve customer service.• Worked with the Cox Corporate office to develop support processes at a national level for their Internet product.• Listened to 4-6 quality assessments for 45 agents a month.