Seng Zhi Chia Email & Phone Number

Singapore

Singapore

As a Senior Service Engineer, my main portfolio is to provide technical service support and maintenance, while ensuring functionality, consistency and smooth daily operations in the Technical Service Team of the company. I attend to service calls promptly on a daily basis and ensure that our service is executed and solved inaccordance to required guidelines and safety protocols (e.g. troubleshooting manuals and OHS standards) while maintaining a professional demeanor. Having to deal with the healthcare industry on a daily basis, I am well versed with the hospital workflow and I take pride in providing timely and professional service excellence.My overall experience in this role was an enriching one, allowing me to learn and exercise resourcefulness while tapping on my expertise in technical knowledge and being engaged with a dynamic portfolio of tasks.Career Development2018 In charge of Stryker Medical, Surgical and Orthopaedical portfolio2019 Promoted to Team Leader in charge of 2 Service Engineers2021 In charge of Synaptive Robotic, 7D surgical Nav System, Haemonatics portfolioAchievements/Activities Completed07 Feb 2022: Stryker Training Certification (LD304)22 Mar 2021: Synaptiive Training Certification (Modus V3.2)01 Jul 2021: Stryker Training Certification (1588 Camera System)15 Sep 2021: Haemonatic Training Certification (MCS+ & ACP)14 Apr 2020: THERAKOS Training Renewal Certification (CELLEX & UVAR XTSPhotopheresis System)21 Jul 2020: Stryker Training Certification (System 7&8 Power Tools)06 Aug 2020: Stryker Training Certification (SmartPump Dual Channel)14 Jun 2019: MAKO Robotic-Arm Assisted Surgery Training Certification (Advanced FSE)09 Oct 2017: MAKO Robotic-Arm Assisted Surgery Training Certification 20 Sep 2017: THERAKOS Advance Training Certification (CELLEX Photopheresis System)19 May 2017: Covidien Service Training Certification (Tympanic Thermometer -Genius 2)

Singapore

As a Sales & Service Engineer in FK, my main job scope was to handle technical service support while assisting to develop the sales portfolio.For my technical aspect, I was responsible for on-site troubleshooting, installation and commissioning of Infusion or Transfusion equipment.For the Sales aspect, I had worked closely with a team ofsales and clinical professionals to develop good client-relations at corporate and retail level. I was tasked with doing market research for market competition on competitor’s new products, promotional items and provided feedback for the Sales Team. I had helped to analyse and evaluate clients' purchasing trends and provide specific forecasting reports on consumable products' sales profit for respective client accounts in order to aid with the sales revenue. I also conducted monthly business reviews with the assigned client accounts to improve business performance and develop the clients' portfolio. I had also actively participated in advertising and publicity activities such as road shows, medical exhibitions and individual retail promotion booths.Career Development2013 In charge of Transfusion Technology : Amicus Cell Seperator, Combimix,Compomat G5, Compoguard, Composeal Mobilia, Composeal UniversalAchievements/Activities Completed09 Sept 2013: FK Technical Training Program Certification (Amicus Blood Cell Separator)02 Oct 2015: FK Device Preventive and Curative Maintenance, Level 3 Training Certification (Injectomat Agilia, Volumat Agilia, DPS, MVP, Base, Applix, Link+Agilia and MRI Guard Agilia)

Singapore, Singapore

My role as a Service Engineer in Medquest was to provide technical support for Hospital Automation Technology equipment namingly Rowa, Pixys, Blispack andTosho.I was involved in pioneeringand overseeing the installation projects for Blispack & Tosho (automated medicine dispensing robotics) in MENH, SGH &NTFGH from beginning till completion.I was appointed as the dedicated trainer for Biosafe. Iprovided training for APAC distributors, including preparation of certifications and service contracts for new or existing users upon successful completion of training.I have took part in hospital projects, liaised with main and sub-contractors and ensured smooth completion of installation projects together with the IT Team and manager.Career Development2011 In charge of Biosafe portfolio2013 Certified Biosafe trainer for APAC regionAchievements/Activities Completed31 Nov 2013: Completed Biosafe Training Seminar and certified as a trainer for APAC30 May 2013: Sepax Training Certification (Sepax & Sepax 2, Coolmix CryoAccessories)23 Jul 2012: Mechanical Training Certification(Tosho Dose Dispensing Machine)10 Nov 2011: Sepax Training Certification (Sepax & Sepax 2 Service Training)02 Mar 2011: Grifols Training Certification (BlisPack)

Singapore

My role as a service engineer in Medtech was to lead a team of technicians in performing maintenance, repair and refurbishment of Stryker, Hillrom beds in local hospitals. One of my responsibilities included providing detailed service reports upon completion of all service jobs.I was in charge of providing equipment operations and maintenance care training to end users, as well as prepare certifications upon successful completion of training.I had to liaised with main and sub-contractors for Hospital projects and ensured smooth completion of projects together with the Service Team and managers involved.Career Development2009 Joined as a Service Technician2010 Promoted to Service Engineer2010 Leading a team of 4 TechniciansAchievements/Activities Completed01 Nov 2009: Stryker Training Certification (Secure 3000, S3, 2021 & 2026CriticalCare)10 Nov 2009: Technical Training Certification (Paramount & Hill-rom bed)05 Feb 2010: Technical Training Certification (Hill-rom CareAssist ES &TotalCare)

Diploma Of Education, Business, Management, Marketing, And Related Support Services

Nitech, Mechatronics, Robotics, And Automation Engineering