Roy Dagher Email & Phone Number

Beirut, Beirut Governorate, Lebanon

 Participate in the development of Pain D’Or overall strategy for 15 self-owned outlet and 3 franchised  Approve and consolidate the annual budget of all departments Direct the development of policies and procedures in collaboration with CEO  Oversee the financial performance of the outlets through review of financial reports Face lifting the outlet  Change the business model to a retail outlets  Assess various business initiatives, prioritize projects and… Show more  Participate in the development of Pain D’Or overall strategy for 15 self-owned outlet and 3 franchised  Approve and consolidate the annual budget of all departments Direct the development of policies and procedures in collaboration with CEO  Oversee the financial performance of the outlets through review of financial reports Face lifting the outlet  Change the business model to a retail outlets  Assess various business initiatives, prioritize projects and oversee their implementation.  Ensure testing of new menus, recipes and methods. Develops the operating model standards. Oversee the financial performance of the restaurants through review of periodic financial statements and reports. Development of quality control, kitchen , training systems Show less

Beirut, Beirut Governorate, Lebanon

 Participate in the development of Paradox overall strategy Approve and consolidate the annual budget of all departments Direct the development of policies and procedures in collaboration with CEO  Oversee the financial performance of the restaurants through review of financial reports Report periodically on the status and progress of the restaurants to the CEO  Monitor progress against the business plan to ensure the attainment of objectives as efficiently as… Show more  Participate in the development of Paradox overall strategy Approve and consolidate the annual budget of all departments Direct the development of policies and procedures in collaboration with CEO  Oversee the financial performance of the restaurants through review of financial reports Report periodically on the status and progress of the restaurants to the CEO  Monitor progress against the business plan to ensure the attainment of objectives as efficiently as possible. Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans accordingly. Assess various business initiatives, prioritize projects and oversee their implementation.  Represent The brand with third parties and maintain good public relations through participation in conferences and events. Ensure testing of new menus, recipes and methods. Develops the operating model standards. Oversee the financial performance of the restaurants through review of periodic financial statements and reports. Oversee the performance of the restaurants in terms of guest satisfaction in coordination with the Marketing & Communication Division (in house or outsourced). Contributes actively to the success of all marketing campaigns through proper communication and implementation in restaurants. Show less

Lebanon

-Set The brand overall strategy inline with the vision statement.-Oversee the development of the consolidated annual budget, approve it, and monitor its implementation.-Prepare the annual business plan and present it to the divisions’ heads.-Monitor progress against the business plan to ensure the attainment of objectives as efficiently as possible.-Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives… Show more -Set The brand overall strategy inline with the vision statement.-Oversee the development of the consolidated annual budget, approve it, and monitor its implementation.-Prepare the annual business plan and present it to the divisions’ heads.-Monitor progress against the business plan to ensure the attainment of objectives as efficiently as possible.-Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans accordingly.-Ensure that the appropriate policies and procedures are developed to meet the company's mission and objectives and to comply with legal and regulatory requirements.-Assess new business development opportunities, meet with potential investors and select strategic partners in target markets to achieve company’s required goals.-Assess various business initiatives, prioritize projects and oversee their implementation. -Represent The brand with third parties and maintain good public relations through participation in conferences and events.-Ensure testing of new menus, recipes and methods in pilot restaurant before roll-out to other company-owned and franchised restaurants.-Develops the operating model standards for future locations.-Oversee the financial performance of the restaurants through review of periodic financial statements and reports.-Oversee the performance of the restaurants in terms of guest satisfaction in coordination with the Marketing & Communication Division (in house or outsourced).-Contributes actively to the success of all marketing campaigns through proper communication and implementation in restaurants.-Oversee the performance of the restaurants in terms of quality and standards through the best practices assessment conducted, and devise action plan.-Report periodically on the status and progress of the Restaurant Operations Division to the CEO.-Ensure adequate corrective measures are implemented in cases of noncompliance. Show less

Lebanon

-Analyzed potential restaurant locations and themes, comparing other successful restaurants in the area.-Trained initial staff members, to streamline restaurant efficiency.-Restaurant Openings, Restructures, Budgeting and Brokering.-Training and operations manuals.-Opening and closing deals in GCC area , Lebanese and Italian franchise restaurants ( Lebanon , Iraq, Jordan and United Arab Emirates )

Develop the franchise department's strategy in alignment with the company's overall strategy.Approve and consolidate the annual budgets of the department in alignment with the company overall budget and development plan.direct the development of policies and procedures for franchise operations in collaboration with the top management.Participate when requested in the decision-making on key strategic management matters within the scope of the Management Committee.Participate when… Show more Develop the franchise department's strategy in alignment with the company's overall strategy.Approve and consolidate the annual budgets of the department in alignment with the company overall budget and development plan.direct the development of policies and procedures for franchise operations in collaboration with the top management.Participate when requested in the decision-making on key strategic management matters within the scope of the Management Committee.Participate when requested in the creation of innovative recipes and the continuous update of the menu within the scope of the Product Development Committee.Ensure testing of new menus, recipes and methods in pilot restaurant before rollout to other franchised restaurants.develops the operating model standards for future locations.Oversee the financial performance of the franchisees restaurants through review of periodic financial statements and reports.Oversee the performance of the restaurants in terms of guest satisfaction in coordination with the Marketing & Communication Division.Oversee the performance of the franchisees restaurants in terms of quality and Margherita standards through the best practices assessment conducted and devise action plan.Report periodically on the status and progress of the franchise Division to the CEOEnsure adequate corrective measures are implemented in cases of noncompliance.Coordinate with the Supply Chain, Corporate Chef and Training departments to ensure projects delivery in a timely manner.Stays up-to-date of the latest developments in the franchise Operations field.Ensure guest satisfaction through periodic visits and review of incident reports , comment cards and development and implementation of proper action plan. Show less

Club Special

Create the concept and the design of the Amusement center Direct the Project Budget Launch the Amusement center within 2 months Direct the development of policies , strategy and system within the company Oversee the financial performance of the Club

Develop the restaurants operations department’s strategy in alignment with Margherita Pizzeria strategy Approve and consolidate the annual budget of operations department Direct the development of policies and procedures within S.T.M.C.B.company Oversee the financial performance of the restaurants through review of financial reports Oversee the performance of restaurants in terms of customer satisfaction and quality of food Developing Corporate services as HR… Show more Develop the restaurants operations department’s strategy in alignment with Margherita Pizzeria strategy Approve and consolidate the annual budget of operations department Direct the development of policies and procedures within S.T.M.C.B.company Oversee the financial performance of the restaurants through review of financial reports Oversee the performance of restaurants in terms of customer satisfaction and quality of food Developing Corporate services as HR , Accounting and Purchasing Show less

Lebanon

 Participate in the development of Hotdog & Beyond concept and model  Participate in design , site selection , menu and branding  Launch the first Hotdog and beyond in Le Mall including central kitchen , central warehouse and support office ( in Fanar ) within 7 months  Achieving the sales target based on Business plan within 2 months  Implementing operations systems in all departments  Opening of the second Hotdog & Beyond in Hamra within 10 months

 Develop the restaurants operations department’s strategy in alignment with ZWZ strategy Participate in the development of ZWZ overall strategy Approve and consolidate the annual budget of operations department Direct the development of policies and procedures in collaboration with OD and QC Oversee the financial performance of the restaurants through review of financial reports Oversee the performance of restaurants in terms of customer satisfaction and quality of… Show more  Develop the restaurants operations department’s strategy in alignment with ZWZ strategy Participate in the development of ZWZ overall strategy Approve and consolidate the annual budget of operations department Direct the development of policies and procedures in collaboration with OD and QC Oversee the financial performance of the restaurants through review of financial reports Oversee the performance of restaurants in terms of customer satisfaction and quality of food Show less

-Create strong working relationships with Country Managers -Provide recommendation to Operations Manager on how to take advantage of opportunities to improve business results -Developed the new Zaatar W Zeit operation systems-Provide consultancy on effective recruiting, training, and promoting all restaurant managerial positions.-Offer feedback, assemble information, and provides recommendations on Zaatar W Zeit growth

-Participate in the development of Zaatar W Zeit overall country strategy -Build and implement Zaatar W Zeit Jordan business plan-Launch the first Zaatar W zeit including central kitchen -Launch the second outlet after a short period of time

Maintain a favorable working relationship with managers and team members, promote cooperative and harmonious working environment to increase team spirit and productivity of team members Coach the managers and prepare succession planningTrain and develop team members and orient them for a better career path by setting goals and assess the improvement Monitor the profit and loss and ensure positive results

Responsible to oversee fulfillment duties of Store Managers in seven different locations.Confirming reports of inventory and funds.Assisting in training of Managers and Employees as needed.Assisted store managers in booking and running events as needed.Confirm receipts and all monies are accounted for in each location.Preparing weekly schedules for Managers and employees

Responsible for the recruitment and training of personnel according to Dunkin' Donuts international standardsQuality control, preventive maintenance and fine tuning of the coffee machines Training vary from basic functions to customer service and shop managementFive days training given for KFC branch managers in Kuwait during this

Assisting the branch manager in the daily operation of the branch , placing orders , supervising the work of the counter and bank reconciliation

CounterServing customers behind the counter and operating on the cash register

Accounting And Business/Management

Education record