Roy Decker Email & Phone Number

Clarksville, Ar, Us

IT/Marketing/QA Director

Springdale, Ar, Us

Washington, D.C., Us

Work daily to ensure that processing clerks have a sufficient amount of mail available for processing. once processing is complete we ensure that all containers are staged near the proper dock door for expedited transport to final destination.

▪ Havr provided crisis management to over 500 Veterans in time of need to include assistance with suicidal ideation, depression, anger management, PTSD. This includes everything from meal assistance to meeting them at a hearing to support them when needed. These services have prevented 35 suicides that I am aware of.▪ Assist in the navigation of additional resources available to transitioning service members when I was not able to fully resolve issues. This includes places like the Vet Center, VA Clinics and community resources such as Mt. Carmel.

▪ Provides all aspects of business sale and final product completion for security fence repairs and/or replacement, plus custom gardens, fire pits, basic home plumbing and electrical repairs for 100+ clients with 100% customer satisfaction rate.▪ Purchased and actively inventory over $7,500 worth of tools and equipment by performing weekly inspections to ensure proper working condition.▪ Order and secure between $20,000 - $25,000 worth of material annually, ensuring budgetary constraints did not interfere with company output.

Florham Park, New Jersey, Us

▪ Provided Tier 1 technical support to assist customer with any device that they had on their account. Tier 1 was successful about 85% of the time. The other times we escalated issue to tier 2 support for further handling▪ Utilized innovative, wireless technology and computer systems to support the customer’s needs with general account maintenance, equipment orders, and billing issues while working in a high volume call center handling 35-50 calls each day.

Washington, D.C., Us

▪ Ensured accurate mail processing of around 12000 parcels each day while assisting management by overseeing the work of an average of 12 mail handlers each day.▪ Provided forklift and tow support to ensure that all mail was dispatched safely to the dock for final delivery to the station in a timely matter with a 89% target rate achieved on a daily basis

Associate Of Science - As, Information Technology

Technichal Support Specialist, Information Technology

Medical Assistant, Medical Assistant

Commis De Cuisine, Commis De Cuisne (Savory Kitchen)