Roy Dergham Email & Phone Number

Canada

Ontario, Canada

Maintain and Support the IBM Jazz Engineering Life-cycle Management Servers.

Beirut, Lebanon

• Cyber Security Focal Point and SOC, liaising and coordinating with the Office of Information and Communications Technology at UNHQ in NY and Open Systems.
• Managed Core network infrastructure equipment, including Cisco Core and Distribution switches, Routers, Wireless Controller, Access Points, etc.
• Managed security devices and systems such as Cisco Firewalls, Checkpoint Firewalls, and Cisco ISE and Cisco Wireless.
• Managed the VMWare ESXi, vCenter, VSAN, and distributed switching environment.
• Managed the HP Blade enclosures and servers (C7000, Synergy, Apollo, and DL380 standalone servers).
• Managed the EMC Unity SAN Storage and fiber switches.Achievements:

Beirut, Lebanon

• Managed and maintained Lotus Notes email and application local domain servers, ensuring compliance with UN global guidelines.
• Managed and maintained the Novell Netware environment.
• Managed and maintained the HP VNX SAN infrastructure, including LUNs, disks, and FC switches.
• Managed and maintained the Novell Netware environment, HP VNX SAN infrastructure, Fiber Chanel switches, Network Core and Distribution switches
• Provided Level 2 support for the Service Desk.Achievements:
• Led the implementation of the HP VNX SAN storage and its integration with HP Blade enclosures.

Beirut, Beirut Governorate, Lebanon

• Oversaw the technical workshop, offering software and hardware support to technicians, ensuring smooth operations, timely and high quality customer satisfaction.
• Handled the integration, assembly, and testing of new systems, implementing quality control measures to guarantee product reliability before adding them to the production line.
• Managed network design and maintenance for customer networks using MS Windows AD and Novell Netware, ensuring network security, performance, and reliability.
• Managed the sales team ensuring high standard customer satisfaction.

Mkalles, Mount Lebanon Governorate, Lebanon

• Managed a proficient team responsible for the installation, repair, and maintenance of in-house produced Uninterruptible Power Supply (UPS) systems, ensuring optimal performance and client satisfaction.
• Designed and assembled a 50W small-factor online UPS, showcasing expertise in electronic design and engineering.
• Implemented quality control measures to guarantee the reliability and functionality of UPS systems, contributing to enhanced customer trust and loyalty.
• Was also responsible for the repair of electronic typewriters.Achievements:
• Successfully increased the signed maintenance agreement from 10% to an impressive 95% within two years, demonstrating strong sales and negotiation skills.
• Enhanced team productivity and efficiency through effective leadership and training initiatives.