Roy Dergham Email & Phone Number

Canada

Ontario, Canada

Maintain and Support the IBM Jazz Engineering Life-cycle Management Servers.

Beirut, Lebanon

• Cyber Security Focal Point and SOC, liaising and coordinating with the Office of Information and Communications Technology at UNHQ in NY and Open Systems.• Managed Core network infrastructure equipment, including Cisco Core and Distribution switches, Routers, Wireless Controller, Access Points, etc.• Managed security devices and systems such as Cisco Firewalls, Checkpoint Firewalls, and Cisco ISE and Cisco Wireless.• Managed the VMWare ESXi, vCenter, VSAN, and distributed switching environment.• Managed the HP Blade enclosures and servers (C7000, Synergy, Apollo, and DL380 standalone servers).• Managed the EMC Unity SAN Storage and fiber switches.Achievements:• Audited and implemented infrastructure enhancements • Led major infrastructure Enhancements, Upgrades and Implementations.• Promoted to Infrastructure Network Security (INS) Team Officer.• Drafted budgets and plans for infrastructure enhancements• Served as ICTS Officer in Charge, (receiving a Certificate of Appreciation for Outstanding Performance during the 2006 evacuation from Lebanon).

Beirut, Lebanon

• Managed and maintained Lotus Notes email and application local domain servers, ensuring compliance with UN global guidelines.• Managed and maintained the Novell Netware environment.• Managed and maintained the HP VNX SAN infrastructure, including LUNs, disks, and FC switches.• Managed and maintained the Novell Netware environment, HP VNX SAN infrastructure, Fiber Chanel switches, Network Core and Distribution switches • Provided Level 2 support for the Service Desk.Achievements:• Led the implementation of the HP VNX SAN storage and its integration with HP Blade enclosures.• Served as the ICTS focal point for the implementation of the Project Access Control Technology (PACT) CCTV and access control system by Tyco.• Led the design and the implementation of the Core and collapsed Upgrades• Awarded several appreciations and commandments letters for extra effort with major meetings.

Beirut, Beirut Governorate, Lebanon

• Oversaw the technical workshop, offering software and hardware support to technicians, ensuring smooth operations, timely and high quality customer satisfaction.• Handled the integration, assembly, and testing of new systems, implementing quality control measures to guarantee product reliability before adding them to the production line.• Managed network design and maintenance for customer networks using MS Windows AD and Novell Netware, ensuring network security, performance, and reliability.• Managed the sales team ensuring high standard customer satisfaction.

Mkalles, Mount Lebanon Governorate, Lebanon

• Managed a proficient team responsible for the installation, repair, and maintenance of in-house produced Uninterruptible Power Supply (UPS) systems, ensuring optimal performance and client satisfaction.• Designed and assembled a 50W small-factor online UPS, showcasing expertise in electronic design and engineering.• Implemented quality control measures to guarantee the reliability and functionality of UPS systems, contributing to enhanced customer trust and loyalty.• Was also responsible for the repair of electronic typewriters.Achievements:• Successfully increased the signed maintenance agreement from 10% to an impressive 95% within two years, demonstrating strong sales and negotiation skills.• Enhanced team productivity and efficiency through effective leadership and training initiatives.• Successfully designed and implemented innovative UPS solutions, showcasing technical expertise and creativity.