Roy Dutt (Roy) Email and Phone Number

- Project management, networking, client relationship management, and sales management.

- Store Manager bringing value to business and purely focused on how to increase sales growth for the group.- Involved staff management, sales management, stock management, administration and day to day running of business, working closely with group manager and director.

- Business to Business sales involving wide range of clientele such as Shopping Malls, Construction, Government Projects & Agencies, Cleaning & Security Company, Hotel Industry, Apartments, Hospitality, Entertainment Centres, Institutions and many more.- Cold-call prospective customers to build relationship.- Monitor market conditions, product innovations and competitor activity, and adjust account sales approach to address latest market developments.- Networking- Evaluate and manage new strategic business opportunities.- Address customer questions and concerns regarding products, prices and availability.- Answer customers' questions about products prices, availability, uses and credit terms.- Work closely with company executives to identify new business opportunities.- Develop and execute sales plans and strategies for Queensland territory.- Estimate and quote prices, credit and contract terms, warranties and delivery dates.- Deliver exceptional account service to strengthen customer loyalty.- Extend customer subscriptions, offering discounts and promotions to ensure high customer retention rates.- Inform customers about sales and promotions in a friendly and engaging manner.- Track down sources of special products and services to meet customers' special needs.- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.- Maintain productive relationships with existing customers through exceptional follow-up after sales.- Generate high volume of referrals.- Update database with customer and sales information.- Evaluate competitors and perform market research.- Presentation of products (new and current).- Organise new product launches with assistance of suppliers such as MOTOROLA, KENWOOD VERTEX, I-COM and others.- Conduct on-site live demonstrations with customers.- Manage existing sales department (including target forecasts, personnel, reviewing of sales strategies etc).

- Set sales objectives and targets across the company.- Inbound and phone based selling.- Vehicle photo shoot and upload on Trade me, Autobase and Motor Central website.- Price liaison with Director.- Handled all customer queries and complaints.- Sourced and ordered parts for vehicle repairing and dealt with all suppliers.- Implemented sales plans to meet agreed targets.- Developed commercial relationships with key customers and partners.- Organised and supported all sales activities within the company.- Monitored and managed performance of the sales department.- Provided regular and structured reports on performance to the business owner.- Analysed market trends.- MotorWeb Software upgrade and maintenance.- Set up finance facility and liaised direct with finance providers for promotional deals.- Involved in the recruitment and training of sales staff.- Established KPI's.- General administrative duties and implemented systematic operations.- Content creation; website maintenance (Trade Me NZ & company website), networking sales enablement, ongoing communications to prospects, customers and partners.- Liaison with radio and print media to coordinate advertising.- Coordinated a marketing plan that penetrated and established new business with accounts such as (to name a few) UCKG, Crest Commercial Cleaning, The Selwyn Foundation, LJ Hooker Otahuhu.- Closed sales, improved customer retention, and established new accounts leading to enhanced revenue generation.- Successfully created web presence and brand image for the company and its products.- Overhauled the company's website to project as a "product centric" company.

- Achieved daily sales against budget/target.- Monitored and maintained sales margins daily.- Coordinated site check bookings with the Head Office.- Coordinated Product delivery and installations with Head Office.- Managed add-on sales identification/opportunity.- Managed on-site/showroom time with seasonal variations.- Managed accurate customer database records.- Coordinated product display/merchandising/image management.- Assessed training needs of team members, facilitate training, and ensured sales teammembers met their monthly goals.- ADMINISTRATION: General Filing of Sales Orders, Invoices, Deliveries, Collection of Items, Warranty Claims, and other important record keeping.- Monthly Banking & Reconciling and provided accurate information to the Administration Manager (Head Office).- Met revenue and customer satisfaction objectives for direct areas of responsibility using the value selling process; partnered with the sales team to interface with clients with the objective to meet and exceed sales goals.- STRATEGIC ACCOUNT MANAGEMENT (CORPORATE CLIENTS): Represented the entire range of company products and services to assigned clients, while leading the client account planning cycle and ensuring assigned client needs and expectations are met by the company.- Established new corporate accounts (to name a few): G.J.Gardner, Stonewood Homes, Temple Construction, Jennian Homes, Fletcher Construction, PGG Wrightson, OfficeMax, Signature Homes, and private builders, architects, and interior designers.- Sold products in larger volumes via VID (Volume Incentive Discount schemes) to corporate clients.- Presented/demonstrated products to clients and closing high volume sales.- Proactively assessed, clarified, and validated customer needs on an ongoing basis.- Met assigned targets for profitable sales volume and strategic objectives in assigned accounts.