Ifad Motors Ltd

• Responsible for new dealership setup, renovation & expansion and recruited manpower for dealership (sales & service both).• Responsible for dealership p&l management and dealer performance evaluation (monthly, quarterly & yearly).• Monitored dealer F2F & P2P service ratio, service capacity utilization, customer follow-up, customer satisfaction index, per job card retail, parts cover ratio & field service operation.• Monitored Spare Parts Business include lubricants, helmets & accessories at dealer & local network.• Analysed & measured the warranty failure ratio, product quality, and create MI report.• Organized various training for dealer sales & service staff for develop dealer operations.• Arranged & organized mega event & campaign like service campaign, customer meet up, community tour etc.• Engaged with the online community, respond to customer post & comments and drive brand engagement. • To maintain communication & relation with BRTA to ensure smooth bike registration process for customers.• Leading 150+ people, developed expertise in dealership employee retention strategies, dealership employee policy compliance, and performance appraisal processes.• Planned and organized employee engagement events such as social events, staff recognition and staffs activity.

• Monitored dealers, authorized service centre, local mechanics & spare parts shop operations to ensure optimum customer service.• To maintain communication & relations with local technicians, spare parts shop, dealers and other agents to know the market situation and competitors activities.• Responsible for create MI report for product quality and warranty claims.• Provided advice and technical assistance to overcome major failure in the market and ensure maximum productivity.• Responsible for maintained communication & relations with local technicians, spare parts shop, dealers and other agents to know the market situation and competitors' activities.• Received and review feedback from customers and follow up to ensure customers satisfaction.• Implement & follow-up a sound Performance Management System for all staff in the dealership.• Provide non stop quality Customer Service through Social Network (Facebook) & on job service to ensure positive customer experience.• Developed community of bike users.• Assisted marketing & sales team to plan and organize service campaigns and events.