Roy Francis

Roy Francis Email and Phone Number

Driver / Customer Service Representative @ West Midlands Metro
Roy Francis's Location
Birmingham, England, United Kingdom, United Kingdom
About Roy Francis

Although my background is primarily in telecommunications, I possess a diverse skill set that is transferable to various roles. With many years of experience in client and customer-facing positions, along with a background in sales, I have developed verbal and written communication skills. These abilities, combined with my analytical and problem-solving skills, enable me to excel in a wide range of roles and responsibilities. I am adept at building relationships, maintaining a customer-focused mindset, collaborating effectively with teams, and achieving results. Additionally, I am proficient in using technology to enhance performance and efficiency.I was the business owner and managing member of 1 Number Service, a hosted VoIP platform launched in 2020 until emigrating to the UK in July 2023, which enables seamless unified communication across devices and locations. I oversaw the development and management of the platform, as well as the customer relationship and technical support aspects of the business. I have also been the business owner and managing member of RMF Communications since 2005 until 2023, a Network infrastructure solutions and communications provider, servicing many companies as well as outsourcing technical expertise and UC accreditation to organisations when required such as Siemens Telecommunications, Nashua Communications and Open Communications.I have certification in telecommunications technology as a technician and extensive expertise in telephony/PBX systems installation and commissioning. Prior to starting RMF Communications, I worked as a corporate account manager, a team leader, and a supervisor for Siemens Telecommunications, where I handled large projects for various clients in the education and hospitality sectors. I have also received multiple awards and recognitions for my outstanding performance and dedication. My mission is to provide innovative and reliable communication solutions that meet the needs and expectations of my clients.

Roy Francis's Current Company Details
West Midlands Metro

West Midlands Metro

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Driver / Customer Service Representative
Roy Francis Work Experience Details
  • West Midlands Metro
    Driver / Customer Services Representative
    West Midlands Metro Dec 2023 - Present
    Birmingham, England, United Kingdom
    Driver and Customer Service Representative for the West Midlands Metro on the Birmingham to Wolverhampton Tram Line.• Driving trams on the Network and adhering to the timetable within the scope of the passenger services.• Ensuring that you deliver a safe, sustainable and reliable passenger service.• Promptly and accurately communicate travel and service disruption information to the customers.• Reporting any safety critical concerns or behaviour through the correct internal procedures.• Ensuring that all customers have a valid ticket or pass and manage cash and float responsibly.• Maintaining an in-depth knowledge of products and services provided by West Midlands Metro.
  • Haus Birmingham
    Building Maintenance Technician
    Haus Birmingham Aug 2023 - Dec 2023
    Birmingham, England, United Kingdom
    • Responding to the requests of tenants or occupants with regard to mechanical or maintenance issues.• Evaluating and repairing issues as they arise and communicating with supervisors when outsourcing is necessary.• Requisitioning the necessary supplies, equipment and tools, monitoring inventory and working within a budget.• Ensure that all work is carried out within priority period and to a high standard.• Responsible for maintenance tasks, including basic plumbing repair, minor electrical repair, reflooring laminate/ carpet, tiling, painting, and carpentry.• Compliance with applicable health and safety requirements.
  • 1 Number Service
    Account Manager / Engineer
    1 Number Service Jan 2020 - Jul 2023
    Cape Town, South Africa
    1 Number Service, a hosted VoIP platform that enables you and your clients to contact anyone in your organisation via a single telephone number in any location using any device, be it a cell phone, desk phone, tablet, laptop or desktop while making use of unified communications technology including VoIP, real-time collaboration and communication apps such as MS Teams or Zoom.• Sale & support of Broadband Internet access via Wireless, LTE or Fibre • Sale & support of Internet Telephony Services, VoIP & Hosted VoIP services.• Delivering the full suite of telecommunications solutions and technical support services.• Customer-facing role, responsible for end-to-end solution implementation.• Delivery of complex projects to tight timelines, managing projects from initial scoping through to implementation and deployment.• Technical support and troubleshooting using various technologies.
  • Rmf Communications
    Corproate Account Manager / Engineer
    Rmf Communications Jun 2005 - Jul 2023
    Cape Town, South Africa
    I was responsible for the day-to-day operations of the micro enterprise, from site surveys, proposal and tender preparation, customer service and satisfaction to 1st, 2nd as well as 3rd line support and staff training whenever required. As an Atos Unify Authorized Partner, I provided the required technical certification required to ensure that the company was technically able to support its clients SLA agreements for the Unified Communications solutions and platforms provided by RMF Communications.• Authorised Partner of Atos Unify• Certified Implementation & Support Specialist for Atos unify OpenScape Business.• Managing a portfolio of c. 100 clients, delivering telecommunications solutions and technical support services.• Customer-facing role, responsible for end-to-end relationship management.• Delivery of complex projects to tight timelines, managing projects from initial scoping through to implementation and deployment.• Technical support and troubleshooting using various technologies.• Sales, installation and maintenance of all structured cabling and network infrastructure, CAT5, CAT6, Fibre.• Sales, installation and maintenance of Provision-ISR CCTV.• Electrified Fencing Installer - South Africa Department of Labour Certicification• Sales, installation and maintenance of Nemtek Electric Fence Products
  • Siemens Telecommunications
    Corporate Accounting Manager
    Siemens Telecommunications 1999 - May 2005
    Cape Town, South Africa
    Corporate Account Manger for regional Tertiary Institutions and Hospitality clients namely Stellenbosch University, Stellenbosch University Business School, University of the Western Cape, Cape Peninsula University of Technology, Mount Nelson Hotel, The Westcliff Hotel,Vineyard Hotel, Fancourt Hotel Estate, Capetonian Hotel, Balmoral Hotel. It was my responsibility to ensure that the clients were aware of the current technology trends and how they could benefit from it. I was responsible for all sales related interaction as well as the coordinator to service-related issues outside the day to day problems.
  • Siemens Telecommunications
    Team Leader And Supervisor
    Siemens Telecommunications 1995 - 1999
    Cape Town, South Africa
    As Service Supervisor and was responsible for all areas of the day to day running of the installation & maintenance for the SME product range with 11 staff reporting to me including management of all installation and augmentation projects. I had to ensure that accepted service levels were adhered to and achieved and all ISO 9000 procedures were followed by all staff and subcontractors and carry out annual performance appraisals. I had to ensure that all subcontractor related work was within budget and completed according to industry standards.
  • Siemens Telecommunications
    Installation Technician
    Siemens Telecommunications 1994 - 1995
    Cape Town, South Africa
    As an Installation technician for SME PBX’s I was responsible for project management of the entire installations process including liaising with customers and Telkom to ensure trouble free installation of PBX’s. Completion of all ISO 9000 documentation. Responsible for training of installation staff on Siemens product range. I was assistant to the Installation Supervisor and was responsible for the Installation dept (SME systems) during his absence which included job costing and cost allocation and subcontractor performance levels.
  • Siemens Telecommunications
    Commissioning Technician And Quality Control
    Siemens Telecommunications 1992 - 1994
    Cape Town, South Africa
    As Commissioning Technician I was responsible for management of all projects with regards to the quality control and testing of all new installations including liaising with Telkom, Sales and Training Departments and customers, completing on average 30 projects per month. I was responsible for ensuring that projects, including augmentation of existing sites were within budget.
  • Siemens Telecommunications
    Service Technician
    Siemens Telecommunications Jan 1989 - 1992
    Cape Town, South Africa
    As a Service Technician I was responsible for the maintenance and repair of all electro mechanical and electronic PBX’s with a client base of over a hundred customers with in excessof 8000 ports.
  • Telkom
    Service Technician
    Telkom Nov 1983 - Dec 1988
    Cape Town
    After successfully completing a 2 years apprenticeship as a Telkom Electrician, I was appointed as a Customer Services Technician in the Cape Town CBD carrying out maintenance, fault finding, repairs and installation of all Telkom infrastructure and systems.
  • Cape Diving & Salvage
    Commercial Diver
    Cape Diving & Salvage Jan 1983 - Nov 1983
    Cape Town, Western Cape, South Africa
    Cleaning, Maintenance and Repairs of ship hulls, rudders and propellers. Assessment and repair of damaged hulls. Standby diver on the oil rig

Roy Francis Education Details

  • Professional Development
    Professional Development
    Supply, Install & Maintain

Frequently Asked Questions about Roy Francis

What company does Roy Francis work for?

Roy Francis works for West Midlands Metro

What is Roy Francis's role at the current company?

Roy Francis's current role is Driver / Customer Service Representative.

What schools did Roy Francis attend?

Roy Francis attended Professional Development.

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