Roy Galano Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

Evaluate the current medical equipment needs of patients.Initiate the process of reordering necessary durable medical equipment.Ensure accurate and up-to-date information is provided when placing orders.Verify insurance coverage for the durable medical equipment.Ensure that all necessary authorizations and approvals are obtained.

Manila, National Capital Region, Philippines

▪ Assess issues from participants for each Clinical Trial▪ Elevating customer experience by presenting fast and permanent solutions▪ Provide project-related assistance for assigned complex project(s), sites and project teams.▪ Ensure all work is conducted in accordance with SOPs, policies and practices, good clinical practices and applicable regulatory requirements and meets quality and timeline metrics.▪ Answer emails, chat, taking outbound calls.

Manila, National Capital Region, Philippines

▪ Responsible for providing analytical support to the clinical research team.▪ Calling the site to provide patients Laboratory results and documenting interactions.▪ Work within Service Level Agreements

Metro Manila

▪ Resolved customers complaints and concerns with strong verbal and negotiation skills.▪ Supported customers with online billing and machine troubleshooting.▪ Displayed courtesy and strong interpersonal skills with all customer interactions.