Contact Centre Scripting specialist with over 16 years experience of selling into specialist markets. Responsible for sales of CallScripter Contact Centre Agent Scripting solution. A browser based agent desktop application available as an "on premise" or "hosted" SaaS solution. CallScripter is "the" Global standard in Agent Scripting and brings advanced level functionality to the agent desktop using intuitive script builder tools aimed at non technical support staff. Working in the UK and… Show more Contact Centre Scripting specialist with over 16 years experience of selling into specialist markets. Responsible for sales of CallScripter Contact Centre Agent Scripting solution. A browser based agent desktop application available as an "on premise" or "hosted" SaaS solution. CallScripter is "the" Global standard in Agent Scripting and brings advanced level functionality to the agent desktop using intuitive script builder tools aimed at non technical support staff. Working in the UK and Globally to establish new re-seller channels as well as handling direct end user sales. Show less

Heading up Software Sales Team (3) responsible for selling various products covering Contact Centre, Banking, Education and Economic Development sectors in the UK, Europe, Middle East and North America. Current priority markets are:-- Agent desktop productivity tools for Contact Centres- On-line application management system to automate admin processes and workflow control- Hosted on-line banking system - Associated Professional Services offerings to help implement the… Show more Heading up Software Sales Team (3) responsible for selling various products covering Contact Centre, Banking, Education and Economic Development sectors in the UK, Europe, Middle East and North America. Current priority markets are:-- Agent desktop productivity tools for Contact Centres- On-line application management system to automate admin processes and workflow control- Hosted on-line banking system - Associated Professional Services offerings to help implement the above solutions- Ongoing Support & Maintenance contracts for customer base- Channel Partner support and developmentGood record of achieving or exceeding targets by selling directly to Senior Management/Director level end users and also indirectly through channel partners both here in the UK and worldwide. Negotiated and set-up Global Re-seller Agreement with Avaya Inc to resell contact centre agent desktop application.Reporting to Client Engagement Director and responsible for presenting regular management Information reports to Leadership Team and Board of Directors. Use of Salesforce.com for all lead and opportunity tracking and production of pipeline and other sales forecasting reports. Show less

Responsible for new business development for sales of software to Contact Centre market in UK, Europe, Middle East and North America. Selling direct and through channel partners.Over achieved on sales targets by growing revenue figures year on year during 2005 - 2010.Attended sales conferences and other promotional events in Europe and North America to promote products through indirect sales channel.

Team Leader for 6 technology consultants delivering implementation and training services on customer sites throughout the UK. Responsible for resource allocation plus achievement of utilisation targets and ongoing staff development.

Delivering on site implementation services and training of end users.

Delivered on site training and implementation consultancy services to end users of TecTrack trainee tracking solution developed by Lodestar Communications.

Managed IT team of 4 and overall ICT infrastructure for large office environment supporting 150 people and PC's plus peripherals.

Various roles involved with the monitoring of UK Government employment initiatives such at YTS and Community Programme.

General executive duties in the Employment Services Jobcentre in Skelmersdale, Lancashire.Responsible for interviewing both job applicants looking for work and local employers looking to place adverts for vacancies.

Work involved carrying out site surveys to administer UK property rating system on both domestic and industrial properties in St.Helens, Merseyside.Involved drawing plans and working out new rateable values for properties after new building works had been carried out.