Roy Hurst Email & Phone Number

Coppell, Texas

Frisco Texas

Performed technical review of sales orders (Voice, VOIP, and Internet products) for accuracy per company and technical standards for sales teams nationwide. Performed technical interviews with customers and/or their network support personnel to complete the technical design documentation. Attended sales calls with reps to meet with customers and their network support personnel. Helped customers through discovery sessions and provide technical guidance and solutions with company offerings.… Show more Performed technical review of sales orders (Voice, VOIP, and Internet products) for accuracy per company and technical standards for sales teams nationwide. Performed technical interviews with customers and/or their network support personnel to complete the technical design documentation. Attended sales calls with reps to meet with customers and their network support personnel. Helped customers through discovery sessions and provide technical guidance and solutions with company offerings. Provided technical and application development to employees within the sales department. Managed multiple projects working directly with customers, Sales, Order Entry, Operations and contractors to ensure customers’ timelines and technical requirements were met. Represented customer design on internal and external project meetings to establish milestones for complex projects. Evaluated customer requests and outlined technical services requests. Managed customer technical questions and executed post-sale project management.- Multiple Level of Excellence awards- Maintained above a 95% accuracy rate for all order packages submitted- Provided input and design assistance for technical data gathering documentation and process- Headed team of managers from multiple groups (Sales, Technical Design, Order Entry and Operations) to streamline the order package processes and facilitate communications between groups, increasing efficiency and reducing redundancy- Helped develop training programs for sales and technical personnel as part of the On Boarding program Show less

Houston, Texas Area

Operations Manager and Sales Engineer – Genesis Telecom, Inc.1990 – 2000Managed daily operations for Install, Service and Dispatch teams. Monitored and maintained service response times. Worked directly with senior leadership to review and further develop company sales and operational goals. Provided technical support (communications systems - Voice, Unified Messaging, Call Center systems) for company Sales teams. Partnered with Account Executives during client visits and… Show more Operations Manager and Sales Engineer – Genesis Telecom, Inc.1990 – 2000Managed daily operations for Install, Service and Dispatch teams. Monitored and maintained service response times. Worked directly with senior leadership to review and further develop company sales and operational goals. Provided technical support (communications systems - Voice, Unified Messaging, Call Center systems) for company Sales teams. Partnered with Account Executives during client visits and worked closely with their network support personnel to identify needs and provide technical guidance and solutions with company offerings. Reviewed and approved complex sales orders and assisted with network specifications to enhance the customer experience. Performed final review of sales packages to ensure solution sold met customer’s requirements as discussed. Work with Operations to ensure systems and applications were designed and delivered accurately.- Developed and implemented training programs for Sales teams to help them provide more customized technical solutions for customers- Also developed and facilitated training programs for technical staff on new product offerings and diagnostic procedures, resulting in a quicker, more accurate repair process- Created a tiered program for technical staff to advance within the company- Developed trouble call assessment process for dispatchers to determine nature of customer’s issue and more precisely relay information to Operations- Along with my peers, I researched and implemented systems to provide better quoting tools for Sales and more streamlined dispatch process for Operations- Helped implement a vehicle-tracking system for service fleet to route technicians more efficiently Show less

San Fransciso/Sacramento

Responsible for responding to all RFQs and RFPs for government communication systems for the state of California. Provided technical sales support during client visits to identify customer needs and suggest product solutions. Maintained local equipment inventory and placed orders. Managed Installation and Service departments, and as well as managed the relationship with local contractors. Scheduled all installations and frequently assisted in special applications installations. - Lead… Show more Responsible for responding to all RFQs and RFPs for government communication systems for the state of California. Provided technical sales support during client visits to identify customer needs and suggest product solutions. Maintained local equipment inventory and placed orders. Managed Installation and Service departments, and as well as managed the relationship with local contractors. Scheduled all installations and frequently assisted in special applications installations. - Lead the Special Applications group that was responsible for emerging technology and integration with customers’ communications system - Developed in-house staging and testing facility, allowing systems to be completely built, programmed and tested in a controlled lab prior to be installed in customer’s facility Show less

Houston/Austin/San Francisco

During my experience at Comtex I started as a Cable installer. I then progressed into installing communications systems. I later moved into the service group. From their I moved into more advanced technologies and applications for larger organizations. I traveled to different markets to help establish private voice and data networks for multi-location organizations. Towards the end of my experience with Comtex, I traveled to new markets to assist in opening new offices.

Sip School Certified Associate, Sip Certification

Various telecommunication equipment certifications: 1A2 584C ITT - 501, 512, 3100 TIE - 308, 412, 516, 1236 IWATSU - Omega II, III, IV.

Electronics, Electronics